In this episode, Tom Ryan discusses the complexities of the Telephone Consumer Protection Act (TCPA) and its implications for businesses. He shares insights on compliance, the rise of class action lawsuits, and the importance of understanding the rules to avoid severe penalties. Tom also delves into the challenges of scaling a business, the necessity of implementing effective systems, and the role of AI in automating tasks and improving operations. He emphasizes the significance of hiring the right talent and maintaining strong customer relationships to ensure business growth.

In this episode of Shift Happens, host Kelly Berdine speaks with Luke Van Valin, VP of Sales at Ruh.ai, about his wild career journey from sports to broadcasting and now to sales in the tech industry. Luke shares insights on the importance of learning from failures, the value of humility, and the evolving landscape of sales and automation. He gives his hilarious take on the limitations of CRMs, and discusses the significance of human interaction in a tech-driven world. The conversation highlights the importance of personal growth, team development, and the vision for the future of work.

In this episode of Shift Happens, host Kelly Berdine speaks with Harjot Bambra, co-founder of Creative Bits AI. Harjot shares insights on the unsexy work behind the scenes, the necessity of maintaining a full pipeline, the importance of empathy and transparency in client relationships, and the unique experience of building a team in Kenya. The conversation also touches on the Global AI Impact Network and future aspirations for Creative Bits AI.

Host Kelly Berdine speaks with Arik Gaisler, co-founder and CTO of Benji, a startup focused on revolutionizing loyalty programs for enterprises. Arik shares his journey from working in both fast-paced startups and large enterprises, highlighting the challenges and advantages of each. He emphasizes the importance of agility in startups and how Benji aims to help larger companies move at a similar pace. The conversation delves into the critical need for startups to identify and solve real problems for their customers, likening this to providing 'medicine' rather than 'vitamins.' Arik also discusses the significance of maintaining context in customer interactions and the necessity of building trust through transparency and effective communication.

There’s no playbook right now.
Anyone telling you there is… is lying or selling.

In my latest episode of Shift Happens, I talked with Rodrigo Fernandez Baon, Head of Growth at Neural Trust AI, about what it’s actually like to build marketing systems inside a fast-growing AI company.

A few things that stuck with me:

• SEO is no longer just Google—it’s chatbots, models, and moving targets
• “AI-native” isn’t a toolset, it’s a mindset
• Growth wins don’t just create momentum—they create chaos if you’re not prepared for the inbound

What I appreciated most was the honesty: everyone is experimenting in public, documenting as they go, and learning the hard way.

This conversation is for anyone trying to scale without pretending they’ve already figured it all out.