Wealth management has long been focused on investment products – stocks, bonds, and mutual funds – but there is a shift taking place in the industry. A growing number of wealth management firms are seeing the value in shifting their focus from investment products to investment processes. 

In this episode, Jack Sharry talks with Randy Bullard, Global Head of Wealth at Charles River Development. Before joining Charles River Development, Randy served as General Manager of Wealth Management at SigFig. At Charles River, Randy leads the Charles River Wealth Management business globally. He is responsible for the firm's wealth product strategy and growth of the business with a heavy focus on client satisfaction. 

Randy talks with Jack about the secular shift from investment products to the investment process in wealth management. He also speaks about the current state of wealth management in the digital age, the future of comprehensive advice platforms, and coordinating wealthtech capabilities.

Key Takeaways

Quotes

[13:32] - "Direct indexing, hyper-personalization, increased focus on tax optimization, and ESG application at an individual investor level are all manifestations of this transition from product to process, which we're undergoing in the industry right now." ~ Randy Bullard

[16:08] - "UMH is a process. It's a way of collecting disconnected things and making decisions at a client level that span all the stuff the client has. And so it's a process, not a product." ~ Randy Bullard

[26:08] - "Most asset managers are not doing well in this transition from an investment product to an investment process. We have to find ways to turn their value add and value proposition into data and information they can sell." ~ Randy Bullard

Links 

Connect with our hosts

Subscribe and stay in touch