In episode #10, I address a hotly debated topic. Where should your customer success team be coded? And it depends, of course. It can correctly fall in COGS or OpEx or both.

- The case for CS in COGS

- The case for CS in Operating Expenses

- The case for CS in both COGS and OpEx

- What does CS coding matter?

- What are the downline impacts of incorrect coding?

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