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Should Customer Success Be Coded to COGS or OpEx or Both?
In episode #10, I address a hotly debated topic. Where should your customer success team be coded? And it depends, of course. It can correctly fall in COGS or OpEx or both.
- The case for CS in COGS
- The case for CS in Operating Expenses
- The case for CS in both COGS and OpEx
- What does CS coding matter?
- What are the downline impacts of incorrect coding?
Join Ben’s SaaS community here: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout
Follow Ben on LinkedIn: https://www.linkedin.com/in/benrmurray
Subscribe to Ben’s SaaS newsletter: https://mailchi.mp/df1db6bf8bca/the-saas-cfo-sign-up-landing-page
View all episodes
By Ben Murray
4.6
1111 ratings
In episode #10, I address a hotly debated topic. Where should your customer success team be coded? And it depends, of course. It can correctly fall in COGS or OpEx or both.
- The case for CS in COGS
- The case for CS in Operating Expenses
- The case for CS in both COGS and OpEx
- What does CS coding matter?
- What are the downline impacts of incorrect coding?
Join Ben’s SaaS community here: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout
Follow Ben on LinkedIn: https://www.linkedin.com/in/benrmurray
Subscribe to Ben’s SaaS newsletter: https://mailchi.mp/df1db6bf8bca/the-saas-cfo-sign-up-landing-page
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