From Network to Service Management - How to Optimize Your Business Outcome. Keynote at the opening of the IFIP/IEEE Integrated Management 2007 Symposium by Ulrich Pfeiffer, Regional CTO, Software Global Business Unit, HP. Recorded at the 10th Integrated Management Symposium (IM 2007), which was held May 21-25, 2007 in Munich, Germany. Picking up the theme of this year's conference Ulrich will take you on an evolutionary journey how IT can move from managing the bits to delivering real business value. The key challenges and technologies used along the way will be described and are accompanied by customer examples and a live demonstration. Starting from network management over to service driven operations, IT service management including CMDB techniques up to business service management. Of course the relevance of ITIL v2 is included, as well as the soon to be published version 3. Towards the end Ulrich will briefly outline how HP's Business Technology Optimization (BTO) solutions can be used to cope with the challenges introduced earlier. BTO management software and services help you understand the impact of technology on your business outcomes and help to make your most important strategic initiatives succeed.

Speech at the opening of the IFIP/IEEE Integrated Management 2007 Symposium by Hans Spitzner, Bavarian Vice-Minister of Economic Afairs, Infrastructure, Transport and Technology. Recorded at the 10th Integrated Management Symposium (IM 2007), which was held May 21-25, 2007 in Munich, Germany.

Speech at the opening of the IFIP/IEEE Integrated Management 2007 Symposium by Prof. Heinz-Gerd Hegering (Leibniz Supercomputing Center, Germany), Technical Program Co-Chair. Recorded at the 10th Integrated Management Symposium (IM 2007), which was held May 21-25, 2007 in Munich, Germany.

Speech at the opening of the IFIP/IEEE Integrated Management 2007 Symposium by Alexander Keller (IBM T.J. Watson Research Center, USA), Technical Program Co-Chair. Recorded at the 10th Integrated Management Symposium (IM 2007), which was held May 21-25, 2007 in Munich, Germany.

Speech at the opening of the IFIP/IEEE Integrated Management 2007 Symposium by Prof. Dr. Berthold Faerber, member of the academic senate of the University of Federal Armed Forces, Munich. Recorded at the 10th Integrated Management Symposium (IM 2007), which was held May 21-25, 2007 in Munich, Germany.

VoIP Management - Does the Emperor have any clothes on? Intro by Aiko Pras (University of Twente). Recordings of the Distinguished Experts Panel (DEP) at the 10th IEEE/IFIP Network Operations and Management Symposium (NOMS 2006), which was held April 3-7, 2006 in Vancouver, Canada. VoIP Management - Does the Emperor have any clothes on? The rapid growth of VoIP is watched by traditional operators with some concern. In the past a major share of their income came from the POTS and the intriguing question is whether they will be able to keep these revenues now that the transition to VoIP is taking place. Compared to new competitors such as Skype, traditional operators have the advantage that they can manage the entire VoIP service, including the QoS of the underlying IP network. The question to be discussed in this Distinguished Experts Panel is whether this advantage is real, or an illusion. Will it be possible, or necessary, to guarantee 99.999% availability? Should QoS be managed at the network level, or is user perceived QoS primarily determined by the choice of (wideband) codec? Does good VoIP quality imply that the home network should be managed? In short: what are the management challenges of VoIP, or are there none?

Provider challenges in VoIP? By Magda Nassar (AT&T). Recordings of the Distinguished Experts Panel (DEP) at the 10th IEEE/IFIP Network Operations and Management Symposium (NOMS 2006), which was held April 3-7, 2006 in Vancouver, Canada. Magda is Director of VOIP Network and Service Planning Division in AT&T. She has responsibility for the design, development and implementation of multi-year development plans for VOIP network infrastructure and the establishment of the overall development for services over VoIP programs. Magda has over 20 years of experience with AT&T in various roles of telecommunication systems engineering and network design. Magda Received her PhD in EE from Case Western Reserve University.

Applications and Trends in Wireless Consumer Networking. By Alexander Gelman (Panasonic). Recordings of the Distinguished Experts Panel (DEP) at the 10th IEEE/IFIP Network Operations and Management Symposium (NOMS 2006), which was held April 3-7, 2006 in Vancouver, Canada. Alexander D. Gelman holds ME and Ph.D. in Electrical Engineering, from the City University of New York. Since 1998 Alex is the Chief Scientist at Panasonic Digital Networking Laboratory in Princeton, NJ and San Jose, California, managing projects in consumer communications and networking. During 1984-1998 Alex was with Bellcore, lately as Director, Residential Internet Access Architectures Research. Some of most prominent projects in Bellcore were related to multimedia communications and DSL applications. In 1989 Alex pioneered the concept and the architecture of the Digital Subscriber Line Access Multiplexor (DSLAM). Alex consulted Bell Atlantic on early ADSL trial, architected Telia's DSL Multimedia, VOD, and Internet Access trial and the Telecom'95 World Wide Demo by TINA-C consortium. Alex holds some of the earliest DSL system patents, e.g. on xDSL-based Access Router. He has published in journals, conference proceedings and magazines, served as editor of magazines and journals, served on the Inaugural Steering Committee for IEEE Transactions on Multimedia, served on Organizing and program committees of several ComSoc conferences, initiated the IEEE Consumer Communications and Networking Conference (CCNC). Alex is a past Chair of the ComSoc Multimedia Technical Committee, served as ComSoc VP-Society Relations and VP-Membership Development. Presently Alex is ComSoc Director of Standards and serves on BoG of the IEEE Standards Association.

VoIP Management. By Amy Pendleton (Nortel) Recordings of the Distinguished Experts Panel (DEP) at the 10th IEEE/IFIP Network Operations and Management Symposium (NOMS 2006), which was held April 3-7, 2006 in Vancouver, Canada. Amy Pendleton is the Senior Advisor for Enterprise Network and Service Management for Nortel. She is responsible for setting strategic direction in infrastructure, application, and service management across Nortel's enterprise product portfolio, where her specific areas of focus are service performance management, provisioning/configuration, Service Oriented Architecture (SOA), and autonomic networking. Amy has contributed to a number of VoIP service quality management IETF drafts. Amy has 14 years of experience with Nortel in data communications, wireless architecture, and VoIP. Amy prides herself in being both an advisor and an implementor, which is becoming increasingly uncommon in large corporations today.

VoIP Management - The Emperor Has No Clothes On. By Henry Sinnreich (Pulver.Com) Recordings of the Distinguished Experts Panel (DEP) at the 10th IEEE/IFIP Network Operations and Management Symposium (NOMS 2006), which was held April 3-7, 2006 in Vancouver, Canada. Henry Sinnreich is at present CTO at Pulver.Com where he works on upgrading the Pulver FWD Internet communication service. He was also a Distinguished Member of Engineering at MCI until April 2005, and contributed to the SIP based MCI Advantage flagship service design and worked on new features to extend the reach and appeal to customers of MCI Advantage. He has worked on Internet and web services since 1993 and has initiated multimedia and voice projects based on standards developed in the IETF, where he is an active contributor and author of several drafts. Henry is author of several books, such as "Internet Communications Using SIP" (2001) and "SIP Beyond VoIP" (2005). He is a founding member on the board of directors of the International SIP Forum based in Stockholm, Sweden, and received the award of Pioneer in Telephony at the June 2000 Voice On the NET conference, VON Europe 2000. Henry Sinnreich has been featured on the cover page of the VON Magazine as the 'Godfather of SIP'.