Day by day, there's increased pressure on customer experience teams to retain customers. This is not always supplemented with adequate support from the organization. Tejasvi Kushwah, Head Doctor - Growth & Retention has been working with frontline teams for over a decade now and believes that it's critical to make the lives of frontline teams simpler to see business outcomes. Listen in!

🎙Something Anika Tanwar, Lead - Growth & Strategy at Zomato, made us think about this week was the level at which #frontline teams need #enablement. We often talk about enablement at the surface level but forget that companies actually really struggle with enabling their frontline teams. Why?

Anika spoke to Iknoor Kaur about how frontline teams need enablement at all levels and that training then typically becomes a subset of that. Something she said really clicked, "If I am a salesperson and I'm good at selling, I have the skills, is that enough? We must also enable a good salesperson with the right tools."

Organizations across the board are exploring the different ways in which generative AI can enable their teams. One of the places where that shift has been significant is L&D and enablement for frontline teams. Srinivas from Pristyn Care decodes this big shift for us.

This week we explore a different point of view. Amidst the big tech revolution in the world of L&D, one of the things gone ignored is the big adoption challenge that organizations that are typically immersed in traditional forms of learning step face. From a sense of overwhelm to resistance, there are several challenges related to this switch. Arjun Sharma of Penguin Random House India speaks to Iknoor Kaur about some of these challenges he's seen through his career across ed-tech and now publishing. Listen in!

We spend a lot of time decoding the shift in the way we sell today, but how does this unravel on the ground? Mehar Singh is a customer success professional who has worked across startups like Yelp and Lyft. She talks to us this week about not only how the landscape has shifted but what organizations can do to make this shift smooth. Listen in!

The way organizations use technology to develop their teams is ever-evolving, but linking back initiatives to business outcomes becomes a challenge for most. This week we spoke to Naveen K. Manshani of UnitedHealth Group to understand how companies can reverse engineer their people initiatives from the business metric they're solving for.

We've spent a lot of time speaking to leaders across the globe about what it takes to build high-performing and enduring sales teams. Today, we discuss why it's important to do so. How has selling changed and what do we need to do to stay ahead of the curve? We speak to Mihir Ghandat of The Good Glamm Group. Tune in!

The fact that there is a need to train frontline teams is something we know, but is it adequately implemented across organizations? We discussed this and more with the Founder of Red.Health Prabhdeep Singh this week. Tune in to him talk about how learning must trickle top-down and be implemented at all levels above frontline teams as well in order to deliver high performance.

Alok Shukla, Sr VP HR and D2C talks to us about what it takes to train frontline teams and why they play an extremely critical role in business success. Tune in for a deep-dive on how frontline teams function, what's the best way to train them and how investing in them can scale your business rapidly.

Learning is not often prioritized in the early stages of a startup. However, Suhail Narain, Founder at Hudle, in this chat with Iknoor Kaur emphasizes upon equipping teams with the right skills from day one!

If you're at an early-stage startup figuring out the push and pull that prevents you from implementing L&D initiatives at scale, this one's for you!