Slight Reliability

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In this episode I have a chat with Chris Evans from incident.io about using incidents to lift the lid on an organisation, how aiming for zero incidents can stall an organisation, how tracking MTTR is unhelpful, and much more.

You can find Chris on LinkedIn: https://www.linkedin.com/in/evnsio/

Here are the resources Chris mentioned...

The practical guide to incident management:
http://incident.io/guide

The Field Guide to Understanding Human Error (by Sidney Dekker) https://www.oreilly.com/library/view/the-field-guide/9781317031833/

Moving Past Shallow Incident Data by John Allspaw https://www.adaptivecapacitylabs.com/blog/2018/03/23/moving-past-shallow-incident-data/

And the SREcon talk he mentioned by Courtney Nash: https://www.usenix.org/conference/srecon22americas/presentation/nash

You can find me on:
LinkedIn: https://www.linkedin.com/in/stephentownshend/
Twitter: https://twitter.com/the_kiwi_sre

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In this episode I have a chat with Ganesh Datta, CTO and co-founder of Cortex.io. In this episode we discuss the human challenges of microservices, gamifying reliability, connecting business outcomes with SRE work, and much more.

You can find Ganesh on LinkedIn: https://www.linkedin.com/in/gsdatta/

You can find me on:
LinkedIn: https://www.linkedin.com/in/stephentownshend/
Twitter: https://twitter.com/the_kiwi_sre

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In this episode I have a chat with Sebastian Vietz, an SRE lead based in Canada who has been leading the implementation of SRE across different teams and organisations for eight years. In this episode we discuss SLO adoption, SRE going mainstream, virtual teams, and many other topics.

You can find Sebastian on LinkedIn: https://www.linkedin.com/in/sebastianvietz/

You can find me on:
LinkedIn: https://www.linkedin.com/in/stephentownshend/
Twitter: https://twitter.com/the_kiwi_sre

Music from Uppbeat (free for Creators!).

Intro:
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In this episode I discuss potential pre-requisites that are ideally in place before attempting to adopt SLOs.

You can find me on:
LinkedIn: https://www.linkedin.com/in/stephentownshend/
Twitter: https://twitter.com/the_kiwi_sre

Music from Uppbeat (free for Creators!).

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In this episode I share my updated thinking on SLOs and an "ah-ha!" moment I had.

You can find me on:
LinkedIn: https://www.linkedin.com/in/stephentownshend/
Twitter: https://twitter.com/the_kiwi_sre

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What is latency and how does it relate to customer experience? Where do you measure it? Why do the metrics we choose to capture matter?

You can find me on:
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Twitter: https://twitter.com/the_kiwi_sre

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When it comes to reliability SLO's and NFR's are both *somewhat* related in that they allow us to describe the level of service we want to provide our customers. So how do they match up head to head?

You can find me on:
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Twitter: https://twitter.com/the_kiwi_sre

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What is an error? Where do you measure errors? How do they relate to SLO's and error budgets?

You can find me on:
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Twitter: https://twitter.com/the_kiwi_sre

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In this episode we discuss the observability concept of a 'single pane of glass' view, and I share my experience implementing one.

You can find me on:
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In this episode I share my thoughts from SLOconf, a conference all about Service Level Objectives (SLO's).

You can find all the talks (actually 60 of them!) from SLOconf here: https://www.youtube.com/watch?v=pgZm2Bp2-AQ&list=PLLNq9CBV7AFwkXvYmjPPIQlRDVwTmacEK

You can find me on:
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Twitter: https://twitter.com/the_kiwi_sre

Music from Uppbeat (free for Creators!).

Intro:
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