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When we build a business or purchase one, we often start with close friends or family to help get our idea off the ground or help operate the business.

As we improve and grow the business, the time comes when we will need additional people to help manage it. Choosing them will be very critical when cashflow and profits are tight. 

 We want to make the right choice given the urgency of the need and the cost of a mistake. How should we approach this challenge?

This is what you learn today from Dr. Michael Troyer and Anna Steinfest at Lessons in Success

Dr. Michael Troyer and Anna Steinfest will teach you how to stand out from the crowd and be ahead of your competition. 
They will help you decide:

1.   What are we doing or going to do? 

2.    What are we Not going to do? 

3.   What matches our capabilities 

Do we change our answers to one and two above? 

Do we find or build those capabilities?

Giving feedback is extremely important to your employees. 
So today Dr. Michael Troyer and Anna Steinfest will teach you:
Feedback – what is it tied to? 

Think about that – what is it you are assessing? 

How often is it subjective and bias-laden (or seen that way by the recipient)? 

What if it were a partnership?

Exploring what is right in front of us – seeing how we see the same things differently

Changing the Perspective (what lake are we both looking at and what do we see? / what problem are we both looking at and what do we see?)

Instead of telling employees what to see and know or what you see and know

Guide them where to look (at themselves and how they can get better)

Use “success” questions to structure their perspective and their mood

Help them diagnose their challenges – with questions

Point them in the right direction – with questions

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Today Dr. Michael Troyer and Anna Steinfest will teach you how to get better in the middle of a crisis. 

Today Dr. Michael Troyer and Anna Steinfest will help you with your New Year's Goals for success. You will learn:
How to set up strategic goals 

(one or two results to be achieved – with a one-to-two year time horizon)

Examples:

• Growth
• New Product or Service
• New Market Entry
• Innovation (Creative Thinking)

Not Market Share – it is a result of strategy – not a strategy in itself


How to determine one to three Action Items that begin the effort to execute on each of the Strategic Goal(s)

Actions steps to break down the overwhelming character of a goal into do-able steps – to begin the process of execution

How to craft an Action Plan

Three steps for each goal

• When (time of completion)
• How (process to achieve)
• What (measure of outcome)
• Who (accountable person)

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Today Dr. Micheal Troyer and Anna Steinfest will be teaching you how to use negative feedback to build better products and services.

Today Dr. Michael Troyer and Anna Steinfest will discuss who is on your Christmas List to say "Thank you". They will give you ideas on what to do and how to be creative in expressing your gratitude. 
Who is on your list?

•  Customers, of course 
• Employees and co-workers
• The community members who sought you out to support you during the virus pandemic and the recession 
• Your family who has supported you and put up with you for the last 12 months 

What? 

• Do you need to provide a very personal and heartfelt “thank you”? 
• Could you write, in your personal hand (your best hand) or in an email message (second best)

 Can you speak to at least one specific contribution that they have offered up to you and your colleagues? 

Do you know what that contribution did for you – either personally or strategically 

Do you need to send a gift? 

• It is a nice gesture but not a requirement
•  It is more your personal words - specific to something that they have done - that will mean the most!

Today Dr. Michael Troyer and Anna Steinfest will explain why businesses need business insurance.
You will learn that business insurance helps cover the costs associated with property damage and liability claims. Without business insurance, business owners may have to pay out-of-pocket for costly damages and legal claims against their company. Depending on the incident, this could be a financially devastating scenario for business owners.

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If we are going to keep telling you to work hardest on retaining the top 20% of your customers (that 80% income contribution), then we ought to help you figure out what they have in common.

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Dr. Micheal Troyer and Anna Steinfest will teach you how to be a better listener and how this will help your business.