In a time that’s been challenging for everyone, perhaps no other industry has been hit harder than healthcare. Anthem, one of America’s leading health benefits companies, needed to be ready to answer member questions at a moment’s notice. In this episode of Smart Talks, Malcolm talks to Anil Bhatt, Senior Vice President and CTO of Anthem, and Glenn Finch, Managing Partner of Global Business Services at IBM, about how AI is helping people interact with healthcare in a whole new way. Learn more about your ad-choices at <a href="https://www.iheartpodcastnetwork.com">https://www.iheartpodcastnetwork.com</a>See <a href="https://omnystudio.com/listener">omnystudio.com/listener</a> for privacy information.

In a time that’s been challenging for everyone, perhaps no other industry has been hit harder than healthcare. Anthem, one of America’s leading health benefits companies, needed to be ready to answer member questions at a moment’s notice. In this episode of Smart Talks, Malcolm talks to Anil Bhatt, Senior Vice President and CTO of Anthem, and Glenn Finch, Managing Partner of Global Business Services at IBM, about how AI is helping people interact with healthcare in a whole new way. Learn more about your ad-choices at https://www.iheartpodcastnetwork.comSee omnystudio.com/listener for privacy information.

In a time that’s been challenging for everyone, perhaps no other industry has been hit harder than healthcare. Anthem, one of America’s leading health benefits companies, needed to be ready to answer member questions at a moment’s notice. In this episode of Smart Talks, Malcolm talks to Anil Bhatt, Senior Vice President and CTO of Anthem, and Glenn Finch, Managing Partner of Global Business Services at IBM, about how AI is helping people interact with healthcare in a whole new way. Learn more about your ad-choices at <a href="https://www.iheartpodcastnetwork.com" rel="noopener noreferrer">https://www.iheartpodcastnetwork.com</a>See <a href="https://omnystudio.com/listener" rel="noopener noreferrer">omnystudio.com/listener</a> for privacy information.

Smart Talks with IBM and Malcolm Gladwell: Can AI be empathetic? Reinventing client experiences

Behind every innovation is a new kind of power. TechStuff unpacks how technology reshapes influence, creativity, and control, from Silicon Valley&rsquo;s rising moguls to the cultural forces they create. Because tech is the new religion, economy, and entertainment, all at once.
Each week, Oz Woloshyn and the brightest minds covering tech dig into the weird, funny, and sometimes unsettling ways technology, AI, and the internet shape our daily lives. From AI and social media to privacy, digital burnout, and the creator economy, they ask how all this innovation is changing who we are, how we work, love, and make meaning.
Smart talk, strange stories, and the questions everyone&rsquo;s Googling: whether AI will replace us, how social media is affecting our kids, and what it all says about us.
Get in touch here:&nbsp;<a href="mailto:techstuffpodcast@gmail.com" data-stringify-link="mailto:techstuffpodcast@gmail.com" data-sk="tooltip_parent" aria-haspopup="menu">techstuffpodcast@gmail.com</a>

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Behind every innovation is a new kind of power. TechStuff unpacks how technology reshapes influence, creativity, and control, from Silicon Valley’s rising moguls to the cultural forces they create. Because tech is the new religion, economy, and entertainment, all at once. Each week, Oz Woloshyn and the brightest minds covering tech dig into the weird, funny, and sometimes unsettling ways technology, AI, and the internet shape our daily lives. From AI and social media to privacy, digital burnout, and the creator economy, they ask how all this innovation is changing who we are, how we work, love, and make meaning. Smart talk, strange stories, and the questions everyone’s Googling: whether AI will replace us, how social media is affecting our kids, and what it all says about us. Get in touch here: techstuffpodcast@gmail.com

Behind every innovation is a new kind of power. TechStuff unpacks how technology reshapes influence, creativity, and control, from Silicon Valley’s rising moguls to the cultural forces they create. Because tech is the new religion, economy, and entertainment, all at once.
Each week, Oz Woloshyn and the brightest minds covering tech dig into the weird, funny, and sometimes unsettling ways technology, AI, and the internet shape our daily lives. From AI and social media to privacy, digital burnout, and the creator economy, they ask how all this innovation is changing who we are, how we work, love, and make meaning.
Smart talk, strange stories, and the questions everyone’s Googling: whether AI will replace us, how social media is affecting our kids, and what it all says about us.
Get in touch here:&nbsp;<a href="mailto:techstuffpodcast@gmail.com" rel="noopener noreferrer">techstuffpodcast@gmail.com</a>

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Smart Talks with IBM and Malcolm Gladwell: Can AI be empathetic? Reinventing client experiences

Smart Talks with IBM and Malcolm Gladwell: Can AI be empathetic? Reinventing client experiences

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