SMB Community Podcast

Karl Palachuk connects with Corey Munson of PC Matic on a topic at the back (or forefront) of everyone's mind: What if nobody returns to the office? Corey shares some ideas and opportunities for MSPs, should this be the case.

Corey Munson is Vice President of Sales at PC Matic, developers of the only endpoint security software developed and supported exclusively in the U.S.

In his 15 years with PC Matic, Corey has helped lead the company's rapid growth in the consumer markets; introduction into the channel and continued B2B market expansion.

Prior to joining PC Matic in 2005, Munson spent 8 years with Gateway Inc, including 4 years leading competitive intelligence operations. Additional Relevant Information PC Matic is piloting a unique lead sharing program with our MSP partners that is backed by a national TV campaign.

Links

https://pcmatic.com/msp @pcmatic

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Karl was joined by Marwan, co-founder and CEO of Veem, to talk about the one thing on every business owner's mind: where's my money?? Doing business internationally comes with a lot of opportunity, but also potentially a lot of fees. Marwan breaks it all down and also shares how his business, Veem, may be a good platform for your business.

Veem simplifies payments to vendors, international contractors, contingent workers, etc. The payor just enters the email address, the currency they want to pay in, the amount, the scheduled date, and they will be shown the exact amount that will be debited from their account in their local currency, inclusive of any fees paid and the exchange rate conversion.

Marwan Forzley is the co-founder and CEO of Veem, a global payments network helping small businesses transfer money domestically and internationally. Veem is revolutionizing global business payments with innovative technologies like blockchain to help small businesses grow at home and abroad. Forzley is also the author of "Small Business in a Big World: A Comprehensive Guide to Doing International Business", which teaches small businesses everything they need to know about taking their operations to the international level, from business culture to negotiation tactics.

-- Links:

https://www.veem.com/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Karl caught up with Scott Sanders, founder of the IT Business Owners Group to dig into the details of Scott's online Facebook community. And - to hear about their upcoming member cruise in September 2021 so there's plenty of time to join

The IT Business Owners Group (ITBOG) is a sponsor driven community that was created on social media to bring a common channel for IT business owners and the vendors of the products in which they sell and support. IT Business Owners Group, helps both members and vendors by sharing ideas to help each other grow.

--

Links: https://itbog.org https://facebook.com/itbog.org https://facebook.com/groups/itbog

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Karl connected with Paul Green about not only how to get started (or continue) your marketing strategy as an MSP, but also how to navigate the sales climate created by COVID. Grab some free resources at his website below and catch some actionable tips during the podcast.

About Paul:

Paul Green is an MSP marketing expert, based in the UK, working with 200+ MSPs all over the world. He helps MSPs improve their marketing and generate more leads with his MSP Marketing Edge program. Paul's a former journalist and radio presenter, and has been working with MSPs for 4 years now. He's also the author of Updating Servers Doesn't Grow Your Business.

Links: https://www.paulgreensmspmarketing.com/ https://www.mspmarketingedge.com/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Karl talked with Jim Roddy this week on the topic of the Retail IT Channel. Jim Roddy is the Vice President of Sales and Marketing for the Retail Solutions Providers Association, and he does not fall short in suggestions on how to support your clients in the restaurant, retail, and similar spaces during COVID-19.

About Jim:

Jim Roddy is the Vice President of Sales and Marketing for the Retail Solutions Providers Association (RSPA). He has been active in the channel since 1998, including 11 years as the President of Business Solutions Magazine, six years as an RSPA board member, one term as RSPA Chairman of the Board, and several years as a business coach for VARs, ISVs, and MSPs. Jim is regularly requested to speak at industry conferences and he is author of Hire Like You Just Beat Cancer.

Links:

www.GoRSPA.org https://twitter.com/Jim_Roddy https://www.linkedin.com/in/JimRoddy1/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Karl and Mike get together to talk about some simple steps to lower your risks and preserve your lifestyle as a smart managed services provider.

Mike Semel is a noted thought leader, speaker, blogger, and best-selling author. He is the President of Semel Consulting, focused on compliance regulations; cyber security; and Business Continuity planning. Mike has also developed Semel Systems, a series of cybersecurity and compliance training and go-to-market systems for MSPs.

Links: www.mikesemel.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Karl caught up with his good friend Rayanne this week to talk about your IT Business' Finances, updates to the PPP Loans, and your chart of accounts. Rayanne is the owner of ABC Solutions, LLC in Clearwater, Florida providing complete accounting, business, and tax consulting services to IT Professionals in the United States and abroad. Pick up some tips about tracking sales tax vs use tax and more, plus where you can get Rayanne's processes for these and more.

Rayanne's 5-Week class started on July 7 - you've only missed one week and it's recorded! Her classes are always updated with the latest information and packed full of handouts and excellent information. Sign up here: https://www.greatlittleseminar.com/course/financial-processes-for-the-i-t-services-firm/

More About Rayanne:

Rayanne is the owner of ABC Solutions, LLC in Clearwater, Florida providing complete accounting, business, and tax consulting services to IT Professionals in the United States and abroad. She is a Certified QuickBooks Professional Advisor in QuickBooks Desktop and Online versions and offers courses and blogs tips on QuickBooks regularly. She holds a degree in Accounting and is enrolled to practice before the Internal Revenue Service.

Rayanne is also a partner with Sell My MSP. A listing service helping buyers and sellers of IT firms find each other. With expertise in managed service providers, Sell My MSP provides unique guidance through the merger/acquisition process including business valuation services.

Her commitment to her profession takes her out of the office, too. Rayanne is a former member of the Executive Council for Advancing Women in IT at CompTIA as well as the Member Advisory Board for The ASCII Group. She teaches finance courses through Bigger Brains and Great Little Seminar to help IT Professionals understand their business finances and make appropriate management decisions. Rayanne also provides information through social media such as the PSA Impact Podcast series, YouTube Channel, and publishing articles through various IT Channel periodicals.

Links:

https://www.psaimpact.net/ https://www.abcsolutionsfl.com/ https://www.sellmymsp.com/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

James Kernan met with Eric Beller about building residual income. Eric Beller is a seasoned sales leader with executive experience in managing business development and support operations for decentralized sales teams and distributors. He is senior vice president of sales for Sandler Partners, America's Fastest Growing Distributor of Connectivity & Cloud Services. In this role, Beller oversees recruitment and management of the company's network of sales partners, including agents, VARs and MSPs, which are selling voice, data, mobility, colo, cloud, security and continuity services to businesses nationwide.

Looking to Partner with MSPs so we can add residual + upfront income for the clients they service today. Partner up with Sandler Partners to sell cable, fiber, wireless, VoIP, and various cloud solutions and earn residual income. Its free and easy to sign up. See why thousands of MSP's use Sandler Partners today.

Links:

https://www.sandlerpartners.com/ebeller

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Co-hosts Karl Palachuk and Amy Babinchak got together to discuss the use of Retainers in the MSP space. Amy shares exactly how they are applied in her business, the freedom they allow, and how she deals with the question of "roll-over hours."

And more - there's always more when these two get together.

-

Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier and Sell My MSP and has been working in small and medium business IT field for more than 20 years. She's a technical person with advanced skills in networking design, management and implementation. She values technology for what it does for people and the success it brings to business.

Amy is also a Microsoft MVP for 14 years, has received numerous leadership awards and is a valued member of various boards. Amy is a new member of the executive council of the Managed Services community at CompTia.

Check out Amy's Facebook group below – This is her ransomware and security group. Private and on-topic always. Subscribe to the blog, too. Use the Helpdesk. "We only do work for other IT pros."

Links: https://www.facebook.com/groups/ThirdTier https://www.thirdtier.net/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Karl sat down with Chris Timm of Sondela Consulting and Autotask PSA consultant. Listen in as they dive into the roll of PSAs in your Managed Services business, setting up Autotask for success, and the importance of tracking time.

Chris started Sondela Consulting to focus on his passion for working with MSPs to help them become more successful and more efficient by understanding and utilising their tools more effectively. Sondela is a Zulu word for "Advance" which is a nod to Chris's Southern African roots and is an apt name with his number one goal being to help MSPs gain a deeper understanding of their investment and realise profitability much quicker.

The 14 years of experience Chris gained through previously running an MSP business combined with working at Autotask has given him greater insight and understanding into both sides of the industry and how a PSA tool can provide efficiencies and profitability when implemented properly. Chris can take you from zero to hero with your PSA tool, using it to its full potential, and maximising every aspect of your business to ensure that every department is working in harmony. In a nutshell, Chris's passion is to turn your MSP into a "well-oiled" machine.

Chris co-hosts the PSAImpact podcast, a PSA independent series designed to help MSPs worldwide to get the most from their PSA tool and manage their business.

Social media links are: Twitter @tegwin @sondelaconsult

Facebook @sondelaconsulting

Instagram @sondelaconsulting

https://www.sondelaconsulting.com/ [email protected]

PSAImpact:

http://psaimpact.net/ Twitter: @PsaImpact Facebook: https://www.facebook.com/groups/PSAImpact/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.