There will be occasions in people's professional lives when they have the difficult task of delivering bad news. They may need to deliver it to clients, staff, colleagues and even their managers – in person or remotely, one-on-one or to teams.

While it may be tempting to rush, the delivery may have a dramatic impact on the recipient.

Effective communication skills are essential. What is said, how and where all need to be carefully planned. It is also well worth anticipating and preparing for the variety of responses to the message.

Listen to the full episode.

INTHEBLACK Out Loud brings you a curated selection of audio articles from CPA Australia's award-winning magazine, INTHEBLACK. Stories span a wide range of topics, including business, career development and the economy, and offer key insights into strategic thought leadership and expert analysis.

CPA Australia publishes four podcasts, providing commentary and thought leadership across business, finance, and accounting:

• With Interest
• INTHEBLACK
• INTHEBLACK Out Loud
• Excel Tips

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You can email the podcast team at [email protected]