In the video Amy discusses building a rapport, she explains the importance of rapport as we communicate with our clients. Our rapport influences our relationships with our clients.
00:00 Intro
01:44 Building Rapport
04:11 Effective Influence
09:04 Focus on the words
11:05 Compliments
16:09 Common Belief
20:12 Empathy
23:10 Cooperation
26:13 Help them see the win-win