We’re going back to September 2018 when we spoke to Chief Scott Thompson of The Colony (TX) Fire Department. Morale, culture, member retention and training are all covered in this episode.

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TIMESTAMPS

(0:00) Scott Thompson

(2:45) 100% Retention

(8:00) Blue Collar Buy-In

(11:30) Engine & Truck Response Models

(18:00) What Do The Citizens Really Want

(23:00) Mentors & Leaders