Pretty thrilled to do a nationwide radio interview recently. It's about mystery shopping, but more 1so about customer service in general. We covered a lot of ground in 10 minutes.
In this conversation we cover:
Pet peeves,
What is mystery shopping
The National Measurement Institute
Where customer surveys fail
Staff member indifference
How the public can make a little bit of difference
Please sell to me as a customer
The types of places that we mystery shop
Avoiding being scammed as a mystery shopper---
Send in a voice message: https://anchor.fm/steven-di-pietro/message