Be honest… when was the last time you looked at your Terms and Conditions?

For many pet groomers, T&Cs are one of those “I’ll sort it later” jobs. But avoiding them can lead to serious problems in your business.

In this episode, Bill explains why solid, well-written Terms and Conditions are not just paperwork; they are protection.

Without clear policies in place, you can end up with:

1. Inconsistent rules for different clients
2. Disputes over matting, late collections or no-shows
3. Refund arguments
4. Complaints that become personal and emotional
5. Stress that could have been avoided

Your Terms and Conditions set the standard for how your business operates. They remove grey areas. They give you confidence. And they make you look professional.

Bill also talks through how to create T&Cs that actually reflect your grooming business, not just something copied from another salon. Your policies should match your values, your services and how you want to run your diary.

If you’ve ever felt anxious about client complaints or unsure how to handle tricky situations, this episode will help you tighten up your systems and protect your business properly.

You can access the Pet Passion to Profit Terms & Conditions Builder here:

https://www.petgroomertandcbuilder.com/

As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn.

You can find out more and sign up for Lopay here:

https://merchant.lopay.app/ref/PETPASSION2500

Listeners of this podcast get £2500 of fee-free transactions.

And if you’d like support building a stronger, more professional grooming business, visit:

https://petpassiontoprofit.com/

If this episode gave you a nudge to finally sort your T&Cs, make today the day you do it – and don’t forget to subscribe and share it with another groomer who needs to hear it. 🐾