Allan Industries is testing what automation looks like on the ground floor of a union town. At a newly built commercial property on Market Street in Philadelphia, autonomous vacuums and a robotic scrubber now work alongside the company’s union cleaning crews, taking over the long hallways and open lobbies that used to eat up hours of every shift.

Accountability comes easily when the conversation centers on employees, supervisors and frontline managers. Expectations get set, performance gets tracked, and someone steps in when results fall short.

What does the future of advocacy look like for the IICRC and the industries it serves?

At The Experience Convention & Trade Show in Las Vegas recently, three physicians spent their days talking not with patients but with carpet cleaners and disaster restoration contractors. 

What happens when a cleaning employee reports harassment—and is your company prepared to handle it correctly?

When a hurricane makes landfall, a tornado tears through a community, flooding overwhelms a town, or a wildfire forces thousands to evacuate, restoration contractors often arrive ready to help—but long before that first truck rolls in, an enormous communication network is already hard at work.

What did it take to bring two distribution giants to the same table? This is the inside story.

Collecting 5-star feedback is the easy part. Putting it to work is where most cleaning and restoration companies stop short.

Why do so many business owners dread conversations about accountability? The answer may surprise you.