When a hurricane makes landfall, a tornado tears through a community, flooding overwhelms a town, or a wildfire forces thousands to evacuate, restoration contractors often arrive ready to help—but long before that first truck rolls in, an enormous communication network is already hard at work.

What did it take to bring two distribution giants to the same table? This is the inside story.

Collecting 5-star feedback is the easy part. Putting it to work is where most cleaning and restoration companies stop short.

Why do so many business owners dread conversations about accountability? The answer may surprise you. 

Hiring employees is hard enough. Doing it without an HR department can feel nearly impossible.

Most facility teams can say how much soap a building goes through in a month. They can pull cleaning frequencies, towel usage, service calls, and complaint logs. What almost none of them track is whether the person who walks into the restroom can finish washing their hands and get back out the door without touching something.

What does it take to launch a manufacturing company in today's commercial cleaning industry?

Sustainability is no longer limited to environmental responsibility. For today’s professional cleaning organizations, it is increasingly connected to efficiency, customer value, risk management, regulatory readiness, and long-term business resilience.

Laura Craven joins ISSA as Vice President of Marketing and Communications, bringing years of industry leadership and a passion for building strong member relationships. 

Insurance has always been about managing risk, but many restoration professionals believe the claims process has become increasingly difficult to navigate.