Hiring employees is hard enough. Doing it without an HR department can feel nearly impossible.

Most facility teams can say how much soap a building goes through in a month. They can pull cleaning frequencies, towel usage, service calls, and complaint logs. What almost none of them track is whether the person who walks into the restroom can finish washing their hands and get back out the door without touching something.

What does it take to launch a manufacturing company in today's commercial cleaning industry?

Sustainability is no longer limited to environmental responsibility. For today’s professional cleaning organizations, it is increasingly connected to efficiency, customer value, risk management, regulatory readiness, and long-term business resilience.

Laura Craven joins ISSA as Vice President of Marketing and Communications, bringing years of industry leadership and a passion for building strong member relationships. 

Insurance has always been about managing risk, but many restoration professionals believe the claims process has become increasingly difficult to navigate. 

For decades, the restoration industry has played a critical role in helping property owners recover from water damage, fire losses, mold contamination, storm events, and other disasters. Yet despite its specialized expertise, restoration has never had its own dedicated federal industry classification. That may soon change.

Artificial intelligence isn't just changing how service companies operate. It's changing how customers buy. Companies that rely on outdated sales tactics or slow follow-up may lose business before they even know they were being considered.

Growth is exciting. More customers, more employees, more trucks on the road all look like success. But behind that growth, many building service contractors are discovering a harder truth: revenue doesn't automatically translate into profit.

As ISSA President, Laurie Sewell has had the opportunity to connect with professionals from every corner of the cleaning and facility solutions industry.