<p>Tire dealership sales and leadership coach Mike Townsend returns to The Modern Tire Dealer Show to share proven tips for dealing with difficult customers. He also discusses why having a customer experience process at your dealership is important and more.</p>

Tire dealership sales and leadership coach Mike Townsend returns to The Modern Tire Dealer Show to share proven tips for dealing with difficult customers. He also discusses why having a customer experience process at your dealership is important and more.

Strategies for dealing with tough customers

The Modern Tire Dealer Show provides a regular look at the tire industry with special attention to the independent tire dealer. The show features interviews, conversations and analysis from industry leaders and the staff of Modern Tire Dealer magazine, including Editor Mike Manges, Managing Editor Joy Kopcha and Associate Editor Maddie Gehring.

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Strategies for dealing with tough customers

Strategies for dealing with tough customers

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