In episode #269, Erika James, dean of Goizueta Business School at Emory University, is well-known for her research in the areas of crisis leadership and workplace diversity. She has written that crises are inevitable and every organization will experience a crisis of some magnitude. In this interview, Dean James discusses how leaders can prepare for a crisis and then take the experience and use it to take the organization to the next level once the crisis ends. She also talks about the business case for diversity and the importance of corporate culture.