Implementing a Balanced Scorecard approach to quality and performance management can be tricky. Most teams are naturally cynical when it comes to new tools that measure their performance on the job. Clarity of mission and results across the organization can go a long way to soothing fears and inspiring confidence. This week on the show, Rebeka Mazzone joins Howard Teibel and Pete Wright to discuss strategies for bringing the Balanced Scorecard to your organization and fueling morale and trust at the same time.