Rahul K. Shah, MD, MBA, AAO-HNS/F Executive Vice President and CEO, travels to Albany ENT & Allergy Services in Albany, New York, to visit with AAO-HNS/F Past President Gavin Setzen, MD, and learn more about the unique model of care that serves the patient population in Albany. Dr. Setzen shares pearls and opportunities for practice success and how the Academy plays a role in that at all stages of one's career.