In this episode we speak with Andy Larkum, a consultant helping companies to achieve ISO 27001 certification and external auditor for BSI.

In this episode we cover:

🛡️ The foundations of ISO 27001: Confidentiality, Integrity, Availability and what in your business could affect these

🎯 Understanding risks to your business and putting your efforts in the right places

📜 When is the right time to put good business policies and processes in place

🙋 The importance of why before the how

💽 What constitutes a data breach - it’s not just data theft

🧑‍⚖️ The misconceptions around GDPR

In this weeks episode we discuss the power of market research and mindset psychology

We speak with Chris Edson from Second Nature about:

🔬 Solving problems in an evidenced based way

🙋 The importance of market research

🆕 How to get started with an MVP

📫 Finding your marketing message

🧘‍♂️ Mindset psychology

🏃‍♂️ Staying motivated

In this weeks episode we look at how to reduce your carbon impact

We speak with Elliot Poulter from Consequence about:

🫧 What is the difference between carbon neutrality and net zero

📈 The business opportunity of taking action vs risk of inaction

👣 How do you determine what your carbon footprint is?

🌳 How do you mitigate that footprint?

💰 Is offsetting just a cost or can it bring an ROI?

🔄 Looking at the overall carbon lifecycle when making decisions

In this episode of Survey Booker Sessions we speak with Perry Power. Perry is a well known figure in estate agency running the successful Surrey based agency Power Bespoke.

We discuss:

The power of having a clear service plan
Giving your team autonomy
The ongoing benefit of content marketing
The importance of how you implement tech
Tracking a Net Promotor Score
What should and shouldn’t be automated
How can surveyors work better with agents

Episode 6: The power of culture, talent and technology

In this episode of Survey Booker Sessions, Rune Sovndahl, the CEO and co-founder of Fantastic Services shares his insights into growing a company from concept to offering services in multiple countries.

We cover:

⭐ The importance of focusing on the quality of service

📊 Measuring what matters

🤼 Employment versus franchise

🫶 The importance of supporting your team

🤖 The importance of tech

🧫 How culture eats marketing for breakfast

In this episode of Survey Booker Sessions we speak with Christopher Watkin. Christopher is a prominent figure in the estate agency industry helping agents to generate more business through social media.

We discuss:

📊 Why talking job volumes isn’t attractive to customers

🤥 The importance of the intent

📚 The key to storytelling

📹 How to get started with recording videos

📺 Why video content is so powerful

🎤 Other types of content you can post

🔑 The key to success with content marketing

In our fourth episode of Survey Booker Sessions we speak with Bertie Vidgen from Rewire, building socially responsible AI for online safety.

Artificial Intelligence (AI) is a hot topic and being used in a growing number of ways. We discuss:

🦺 How Rewire are using AI to tackle online safety

🛎️ The move towards moderating and deriving information from customer feedback

🤖 Will AI replace or support people and customer service teams

🛣️ Understanding your value proposition and when to pivot

🤔 Explaining new products without getting stuck with jargon

🛺 Understanding when is right to use AI or automation

👥 How to attract talent with a high competition for candidates

In our third episode of Survey Booker Sessions we speak with Andrew Knight, Global Data & Tech Lead from the RICS.   We discuss the evolving world of technology within the surveying industry and topics such as:   👩‍💻 What types of tech are coming to market 🏎️ What’s driving the use of this tech 🤝 The need for surveyors / suppliers to work closely 🔗 What is preventing adoption 👣 What are the next steps for tech and maturity in the industry 💽 Better ways of holding data 💭 Understanding your business

In this episode we discuss how you can protect yourself and your business from cyber threats.

• How the hacking funnel works
• Passwords and how they’re leaked
• Tools you can use to protect yourself
• Will we have passwords in the future
• What are social engineering and phishing attacks
• Prioritising what you protect

How hacking takes place may not work as you realised. It’s a very sophisticated industry but there are simple ways you can protect yourself to help keep your data and business secure.

In this episode we speak to Patrick Lambert, the co-founder of TrueGroup, a marketing agency based in London.

Learn tips and tricks about how to understand your message, how to get it out there and some of the newer tools available to try right now. 

It's not just important to review your messaging but measure it's success. We discuss what's worth measuring and what's not.