Joan Hamburg interviews Susan Shapiro on her latest book, 'The Forgiveness Tour: How to Find the Perfect Apology.' Susan shares her personal journey of grappling with the concept of forgiveness and the importance of sincere apologies. She challenges the common notion of forgiving unconditionally, highlighting that forgiveness should be warranted and backed by genuine repentance. The conversation delves into the nuances of effective apologies, the potential dangers of premature forgiveness, and insights from various religious and psychological perspectives. Susan reveals how her decade-long research and personal experiences have reshaped her understanding of forgiveness and the art of apologizing.

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