We are going to talk about observation. It is the top skill to refresh your business and relationships. This is the skill that allows a person to move beyond the set it and forget it mentality. It is also the first skill to go when you are in a rut. We are going to talk about turning on your senses so that you can begin to move and improve.

I listen to morning DJs and watch advertising closely to help craft our advertising. Sometimes I am seeing something that is lacking and that is sincerity. Does it have the right tone? Are you doing the follow up actions? Who are you surrounding yourself with? Sincerity matters in every relationship.

Life is not perfect. Build your business to take care of the left behinds. There is so much abundance in the world that folks focus on satisfying only a portion, a niche. However, if you build acknowledging that  not everyone fits into a single mold. That you can customize to a clients’ needs then you are looking at something special. You are providing a solution that no one else can accomplish. We did it, are doing it again and so can you.

It’s Open Enrollment and workers that are handling the call centers for Healthcare.gov are asking for better pay and less stressful workload. We are on the ground with an office for Washington state. How much do we get paid? What do the bills look like? Why have I advocated for a decade for in person assistance. Let’s talk about the strike and Open Enrollment.

It’s an American Tradition that we get into it. I mean come on if you are working in Insurance and don’t have a spooky story then what are you doing? Let’s get into Halloween, the fun and keeping your business moving forward.

One of the biggest things that is forgotten about insurance is equity. Seriously, it is about being fair and impartial. Most people have struggles and sometimes customer service takes the brunt of it. Have you ever set up a business by yourself? So how are you keep moving forward when you need to be made whole?

This year we will be looking at a bunch of health plans in Washington State. that will have a zero-dollar price tag. We are also looking at bringing more people into the agency so wages will be a hot topic. We are not going to forget about inflation. So what does perception have to do with these, a whole lot. Let’s get into it on Suzilla.

Everyone has expectations. There are certain levels of trust and distrust with every business and every relationship. How you design your environment and the words that you use can establish expectations. We have some great examples of doing it right and doing it wrong. 

This episode was full of surprises with a first appearance of Shayla a new partner with Wenatchee Insurance Agency,

We also had Brandon Smith of Wenatchee Computer make a guest appearance. 

Along with Matt and Suzie from Suzie Health Solutions. 

It was a room full of small business. 

Today is a technology day as we are going to talk about apps and web applications that have changed business.  While we do a lot with Insurance, there is a lot of other industries. We test drove a first ghost kitchen this week. It was a product advertised, ordered, and delivered using an app through an established businesses kitchen. There have been products that we use that has forever changed how we do business. What is some software that we would like to see in the future.  

The kids are in school, so the Pumpkin Spice wars have broken out ushering in Fall. There is a lot going  on and a few big things that you want to look out for this year.

Reminder Medicare Annual Enrollment is October 15th through December 7th

Healthcare Open Enrollment is November 1st through December 15th.

We are going to dive into that pile of leaves like we are fully insured on this week’s Suzilla.