Today’s episode answers listener feedback and explains the basics of problem solving.
You can send feedback and ideas for future episodes to [email protected]
Listener Q&AExample degreeAAS Computer Information SystemsComputer User Support Specialist25k – 40kLab Equipment CostDL360 G7, 8 Cores, 32GB – $220DL360E G8, 16 Cores, 32GB – $320Today’s ShowThe Basics of Problem SolvingUsers report symptoms not problemsBreak/FixVerify the issueCan it be reproduced?Other users affected?Is a work around available?Printer exampleUser reports unable to printWhere are you?Which printer?When did this happen?When did you last print successfully?What are you printing?How urgently do you need it printed?Try another printer as a quick workaroundOffer to print it for them if urgentCan you get online?Printer TestingCheck if printer is onlineCheck supplies / StatusCheck print serverTest print from another computerPC TestingNetwork connectionCorrect printer selected?Default printer correct?Correct driver?Print spooler service restartComputer restartPrinter port correctFeature or Project RequestDefine the requirements and scopeValidate resolution pathTraining on deployed solutionUser already has the ability to do what they are requestingDeploy standard solutionThe requirements fit an existing solution already deployed to othersManager approval requiredInvestigate and deploy new solutionValidate the request by user’s managerResearch candidates that meet requirements and scopeDemo top candidate, include business community as neededManagement approvalDeploy solutionFinal ThoughtsUser TrainingUsers have less issues when they are properly trainedCommunication is keyEspecially if a problem will take some time to resolve