Most people think they're good listeners. After all, they stay quiet, make eye contact, and let the other person finish speaking. But truly connecting with someone requires more than simply hearing their words.

One of the most powerful—and overlooked—communication skills is validation.

Validation doesn't mean agreeing with someone. It doesn't mean approving of their behavior or telling them they're right. It means helping people feel heard, understood, and acknowledged. And when that happens, conversations change dramatically. Defensiveness drops. Trust grows. Relationships strengthen.

According to Michael Sorensen, many of the conflicts and frustrations we experience with spouses, children, coworkers, friends, and even strangers stem from a simple problem: people don't feel understood. In this conversation, he explains why validation is such a powerful interpersonal tool, how to use it in everyday conversations, and why a few simple changes in how you respond to others can dramatically improve your relationships.

Michael Sorensen is a coach, podcaster, and author of I Hear You: The Surprisingly Simple Skill Behind Extraordinary Relationships (https://amzn.to/2Kao7JL). He also hosts the I Hear You Podcast, where he explores communication, connection, and relationship skills. https://michaelssorensen.com/i-hear-you-podcast/

If you've ever struggled to get through to someone, calm an argument, strengthen a relationship, or simply make people feel more comfortable talking to you, this conversation offers a remarkably practical skill you can start using immediately.

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