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Never sell a room until it's perfect. In this episode my guest, Lonny Wolfe, and I talk about the importance of hospitality and how can you thrive in service.
Lonny Wolfe is the General Manager at Sun Dek Beach House and a Consultant in The Art of Housekeeping. A veteran in hospitality, Lonny started a carpet and upholstery cleaning business when he was just a young teenager and sold it after 24 years with a full-time staff. Lonny moved his family from Canada to Florida and after multiple ventures, he found his footing at Sun Dek Beach House.
[00:01 – 08:20] From Canada to Florida; Lonny Shares His Story
[08:21 – 17:08] The Standard of Excellence Converts to Reviews
[17:09 – 19:10] How to Thrive in a Highly Competitive Industry
[19:11 – 27:11] THE FINAL FOUR
Key Quotes:
“You have to think outside the box, wherever your property is. What can you do differently than the property down the street? How can you take the lead over the competition? What can you do that's different?” - Lonny Wolfe
“I love what I do. And it doesn't matter how nasty a guest is, I kill them with kindness, I smile back, I guarantee regardless of what their disposition is, at that time, I can get them to smile.” - Lonny Wolfe
“Never sell a room until it's perfect.” - Lonny Wolfe
Connect with Lonny on LinkedIn or email him at [email protected]
LEAVE A 5-STAR REVIEW by clicking this link.
WHERE CAN I LEARN MORE?
Be sure to follow me on the below platforms:
Subscribe to the podcast on Apple, Spotify, Google, or Stitcher.
Youtube
Exclusive Facebook Group
www.yonahweiss.com
None of this could be possible without the awesome team at Buzzsprout. They make it easy to get your show listed
Support the show
5
237237 ratings
Send us a text
Never sell a room until it's perfect. In this episode my guest, Lonny Wolfe, and I talk about the importance of hospitality and how can you thrive in service.
Lonny Wolfe is the General Manager at Sun Dek Beach House and a Consultant in The Art of Housekeeping. A veteran in hospitality, Lonny started a carpet and upholstery cleaning business when he was just a young teenager and sold it after 24 years with a full-time staff. Lonny moved his family from Canada to Florida and after multiple ventures, he found his footing at Sun Dek Beach House.
[00:01 – 08:20] From Canada to Florida; Lonny Shares His Story
[08:21 – 17:08] The Standard of Excellence Converts to Reviews
[17:09 – 19:10] How to Thrive in a Highly Competitive Industry
[19:11 – 27:11] THE FINAL FOUR
Key Quotes:
“You have to think outside the box, wherever your property is. What can you do differently than the property down the street? How can you take the lead over the competition? What can you do that's different?” - Lonny Wolfe
“I love what I do. And it doesn't matter how nasty a guest is, I kill them with kindness, I smile back, I guarantee regardless of what their disposition is, at that time, I can get them to smile.” - Lonny Wolfe
“Never sell a room until it's perfect.” - Lonny Wolfe
Connect with Lonny on LinkedIn or email him at [email protected]
LEAVE A 5-STAR REVIEW by clicking this link.
WHERE CAN I LEARN MORE?
Be sure to follow me on the below platforms:
Subscribe to the podcast on Apple, Spotify, Google, or Stitcher.
Youtube
Exclusive Facebook Group
www.yonahweiss.com
None of this could be possible without the awesome team at Buzzsprout. They make it easy to get your show listed
Support the show
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