In this episode, I explain what a Call Centre Analyst does and what it takes to do the job.

Typically, they work in the background, analyzing data and creating reports for managers. They look at all the things that may affect how the campaign is working. From how the training is done to what tech and tools are used, these professionals offer managers insights and suggestions to better the service for customers and improve workflows for the staff.

This short episode features some tips for avoiding awkward conversations with colleagues in call centres. These tips can also apply to any workplace. But, call centres present a unique challenge as they are open - concept spaces and many people working in them have diverse backgrounds and issues that manifest themselves in the environment.

We want to be kind and professional, but also firm in our approach to conversations that are not welcome in any workplace, especially call centeres. You will notice a lot more video podcasts coming your way as I post not only here on Anchor and Spotify, but also on YouTube at https://www.youtube.com/channel/UCOMoQsP2au_qvyBAKFPNGeg.

This episode is about training and what to expect during the training and onboarding experience.

This episode is about handling calls that are very difficult in nature. Centre staff today have seen a significant rise in bad behavior on calls from customers. Ranging from screaming to asking inappropriate questions, to racist taunts and threats.

Traditionally, the call centre industry has done poorly when it comes to dealing with bad attitudes from customers. This changing, and in this episode I go into what is considered bad behavior on a call and how it should be addressed.

Recently I had to take some time away due to medical and also the death of my wife. I am now restarting to add new content to all my channels, I wanted to start with a bit of an experiment, a video podcast, which will also be posted on YouTube. The idea drives new people to the page and the podcast. Let me know what you think by commenting on the YouTube Channel via this link https://youtu.be/TlXbPHRJqQ4

This episode features actual questions that are funny and a bit off the wall. Also, I explain how you should handle them.

Welcome to SEASON 3

This is a short introduction to season 3.

This episode explores ideas for making Christmas and New Year's Eve more fun and easy for staff working in call centers during the holidays.

Call center staff are tasked with a variety of call types. Sales tech support and other account management-type calls. They also deal with many types of customers. One of those is known as the Tin Foil Hatter.

Separate from mental health issues or possibly due to mental health issues, the callers often call and tout ideas and theories that are outlandish. These kinds of nuisance calls to the center make the job hard to do, which I address in this episode. There are real issues with account and device security, and there is a need to try to help a person who appears to be mentally ill or has a mental disability. At the same time, there needs to be a clear path to getting nuisance callers cleared off the line so we can deal with what we are there to deal with. Calls that are in our scope.

This episode touches on dating and does also touch on the subject of sexual activity. Listener discretion is advised.

Some dos and don'ts about close encounters of the employee kind are discussed in this episode. Getting jiggy with a colleague is not bad, but it can get you into hot water and even fired. So here are some pro tips to help you navigate this so things don't go blam.

Also, here are two articles that may help you along the way.

Let's Get On: The Basics of Workplace Dating and Office Romance.

/ Employment / By Roberto Henriquez

Do's

⁠https://thefinancialdiet.com/12-dos-donts-learned-dating-coworker/⁠