In this episode, I drop some tips about what you should and should not do on a call. From the Agent and customer side of the call. It's important to think about who you manage the call, whether you are the agent or the person calling.

Below is the webpage I got most of the list from. It's called Helprace.

https://site.helprace.com/blog/30-dos-and-donts-in-customer-service

The article is 30 Do’s and Don’ts for Better Customer Service and is a blog post from Helprace.

In this episode I jump on the soapbox a bit and tackle customer satisfaction surveys.

This episode features a talk about call center terms that are commonly used.

There is a blog that has 50 terms in it that relate to call centers the name of it is, VCC.live.

here is the exact link. https://vcc.live/blog/call-center-terminologies/

In this episode, I explore the four types of customers that agents get on calls.

They are as follows: The babbler, Relationship Oriented, Detail Oriented, and Opportunity customers.

Each is unique, and we have to work with them in different ways.

As I mentioned, in the podcast, there is a really great podcast out there called The Weirdest Thing I Learned This Week, created by Popular Science. This show explores some pretty wild facts.  Check them out at this link, https://podcasters.spotify.com/pod/show/popular-science.

Working from home has become a bit of a battleground, pitting employees against employers. In call centers, there is pushback being felt by managers as staff rail against the return to the office.  I discuss the issue in this episode of Tales From The Cube.

In this episode, I speak about telemarketing and how it works.

In the first of hopefully many podcasts this year I speak about the different types of Call centers that are out there.  Internal, external, in and outbound an of course specialty centers that handle just one kind of caller or business / consumer class.  

A brief history of how I got to where I am in the call center industry.

In this short episode I explain what the podcast will be about.  The topics that will be covered and the goal of the podcast.

This episode is the introduction to the podcast and what it is about.