Episode 35 concludes with the podcasters presenting their takeaways and possible areas of further research. What did they learn from the readings and dialogue? Where directions might theory and practice follow now, thirty-plus years later?

In the second part of the Episode we continue discussing implications of Hochschild's seminal work on management of emotions. What do football players, military officers and uber drivers have in common? Tune in to find out!

In the second part of the Episode we continue discussing implications of Hochschild's seminal work on management of emotions. What do football players, military officers and uber drivers have in common? Tune in to find out!

Tune in as we tackle a seminal work on the uses of emotion as part of one’s job, and the social and psychological implications this has on one’s role as a producer of products or provider of services. The Managed Heart,” by Dr. Arlie Hochschild, introduced the concept of emotional labour as a counterpart to the physical and mental labour performed in the scope of one’s duties. You will never look at the phrase “service with a smile” the same way again!

Tune in as we tackle a seminal work on the uses of emotion as part of one’s job, and the social and psychological implications this has on one’s role as a producer of products or provider of services. The Managed Heart,” by Dr. Arlie Hochschild, introduced the concept of emotional labour as a counterpart to the physical and mental labour performed in the scope of one’s duties. You will never look at the phrase “service with a smile” the same way again!

Join Tom as he provides a detailed summary of the discussion we held in Episode 34 on Trist and Bamforth’s work on the effects and consequences that introduction of new organizational technology may have on individual employees. This is a very important piece of research that ties into a number of foundational themes we discussed in other episodes and thus a must read (or listen!). Enjoy!

Join Tom as he provides a detailed summary of the discussion we held in Episode 34 on Trist and Bamforth’s work on the effects and consequences that introduction of new organizational technology may have on individual employees. This is a very important piece of research that ties into a number of foundational themes we discussed in other episodes and thus a must read (or listen!). Enjoy!

Join us as we finish discussing technological change in the coal-mining industry and how it tore apart the social structure of the workers who were supposed to have benefited from the change.

Join us as we finish discussing technological change in the coal-mining industry and how it tore apart the social structure of the workers who were supposed to have benefited from the change.

Please join us as we discuss Eric Trist’s and Ken Bamforth’s 1951 article, “Some Social and Psychological Consequences of the Longwall Method of Coal-Getting,” published in the journal Human Relations. The article explores how a technological change in the coal-mining industry tore apart the social structure of the workers who were supposed to have benefited from the change. We talk about the story behind the article and explore its lessons in the context of contemporary technological changes and the roles of managers to consider the social impacts of transformational change in their organizations.