Australian Luke Cazaly is the owner of Flametech Heating & Cooling. Luke is a longtime friend of the pod, it was fun catching up with him and talking business and family. Thanks Luke!

Takeaways

• Luke has been in the heating and cooling industry for 16 years.
• Using software like Service Mate has streamlined his operations.
• Market research helped him set competitive pricing.
• He leaves gaps in his schedule for emergencies and paperwork.
• Building a reputation with manufacturers is key to success.
• Luke is considering hiring qualified personnel for growth.

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