The one where our foul-mouthed Antwerp colleague Peter Vanwyck shares his thoughts about agile.

Turns out it's not that easy to go agile -- there are a lot of pitfalls along the way and you might get bitten by zombies too.

PS: If you missed the event, don't worry -- sign up to our newsletter (https://www.the-reference.com/en/newsletter/newsletter) to stay updated on our next series of events.

The one where we talk about what to look for in data scientists when starting out with leveraging your company data.

Spoiler: it turns out you need to hire a data scientist to find out whether you need one!

If you want to see Senne and Roel in the flesh, join us on Nov 28th for our digital resilience event. Register at https://www.the-reference.com/en/events/2019/how-to-become-digitally-resilient

Episode 11: The one where we profusely apologize for our four-months long absence and where three of us discuss the how and why of talking to real customers.

The one where Mathieu talks about his collaboration with a client who wanted to build a customer portal but wasn't sure what features to include or leave out. We talk about the methodology we used to create a feature roadmap that is customer-centric and contributes to business objectives. Big lesson here is that it's not the things you know that will kill you. It's the things you take for granted and aren't so that will do you in.

Oh, and we promised you this too: https://youtu.be/Pw9gaEiQAxY

We have a certified facilitator in the LEGO Serious Play method in our midst. Frank gives us a quick (not really) intro in what this technique is all about and how you can leverage it to have strategic meetings and workshops with better outcomes.

Oh boy. This puppy is one rollercoaster of knowledge. This time Sarie deep dives into the "Jobs To Be Done" method/theory. Have a listen and discover why customers don't want your product or service. On top of that, you might not even know your customers, let alone your competition. The Jobs To Be Done method allows you to discover what really is driving your customers and what really is your product's competition. We'll talk about tactics and strategies within the method that will enable you to build those products and services your customers will want to buy. All of this, infused with a whole set of examples and cases. Have fun (and don't get that gym membership).

Interested in a Jobs To Be Done presentation or workshop for your business? Drop us a line: [email protected]

We're chatting with our new Service Designer Sarie Robijt about... Service design.

This is a long one so brace yourselves. We discuss Service Design (the definition and the process) and the required mindsets when performing it:

being empathic

thinking divergent yet systemic

co-create and un-silo

prototype and experiment

tell stories

And in a weird way we link it to a naked camping trip with grizzly bears. How about that.

Enjoy.

Simon Wardenier introduces you to his top 5 podcasts:

Have a listen...

1. Data Skeptic: https://itunes.apple.com/be/podcast/data-skeptic/id890348705?mt=2

2. Marketing School: https://itunes.apple.com/be/podcast/marketing-school-digital-marketing-online-marketing/id1138869817?mt=2

3. The art of paid traffic: https://itunes.apple.com/be/podcast/art-paid-traffic-proven-online-marketing-strategies/id955326572?mt=2

4. Google Partners: https://itunes.apple.com/be/podcast/google-partners/id1206160575?mt=2

5. Tech45: https://itunes.apple.com/be/podcast/tech45/id331894219?mt=2

Roel Peters wrote a paper. Really, he did. It's called Embrace, Extend and Extinguish: A Feasible Strategy for Market Domination?

The one returning segment where Frank De Graeve, Service Designer at The Reference, interrogates (yes in that manner) unsuspecting colleagues on what the waffle they are listening to in their podcast feed.

This week:

Liesbeth Van Cauwenberghe's (Functional Analist at The Reference) top list:

4: Bob: https://itunes.apple.com/be/podcast/bob/id1310841205?mt=2

3: The knowledge Project: https://itunes.apple.com/be/podcast/the-knowledge-project-with-shane-parrish/id990149481?mt=2

2: Radiolab: https://itunes.apple.com/be/podcast/radiolab/id152249110?mt=2

1: Revisionist History: https://itunes.apple.com/be/podcast/revisionist-history/id1119389968?mt=2

Stijn Van Vlierberghe's (also Functional Analist at The Reference, picking up a theme here)top list:

1: Stuff you should know: https://itunes.apple.com/be/podcast/stuff-you-should-know/id278981407?mt=2

Sidetrack (since Frank keeps interrupting):

The infinite Monkey Cage: https://itunes.apple.com/be/podcast/the-infinite-monkey-cage/id343580439?mt=2

Send comments, suggestions and  to [email protected]

Music by Komiku, from the album "Poupis Incredible Adventures"