Taproom Success

Taproom Managers: Use Data to Create High Engagement Visits

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In today's podcast we look at the data behind greeting your guests and thanking them when they leave.

These simple and fundamental customer service practices really make a difference.

Key Points

  • Two step process to increase customer retention and engagement: 1) Greet your guests when they arrive, 2) thank them when they leave.
  • Time matters. Greeting your guests in less than a minute sets the tone for the rest of the visit - 46% more likely to perceive the visit as high engagement
  • Thank you matters. Guests who do not receive a 'thank you' upon leaving are 5x more likely to NOT recommend your brewery.




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    Taproom SuccessBy TaproomSuccess.com
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