Can you imagine how rewarding it would be to see the franchisees you’ve supported and nurtured build transformational, life-changing businesses? That’s been the privilege of Alison Mairet, who shares on this episode of She Turned Entrepreneur her experience as a Regional Developer for JAN-PRO Cleaning Systems Midwest.
Along with her husband, Alison is the owner of a “master franchise” that includes 85 independent cleaning companies. They provide training, marketing, sales expertise and back-office support for fledgling JAN-PRO franchises – and it’s tremendously rewarding on a number of levels. Ready to step off the corporate treadmill after 16 years of an engineering career, Alison did her homework before deciding to throw her lot in with JAN-PRO. What were the differentiators that sold her? The brand’s well-established reputation, the community of quality owner-operators and the recession-proof nature of the cleaning sector. Technology may evolve and situations (like a pandemic!) may arise, but hands-on janitorial services aren’t going anywhere anytime soon.
Learn how Alison and her husband support their franchisees with coaching and consulting in the Kansas City, MO, region. In addition to providing the JAN-PRO playbook, they also help owners learn the ropes from on-the-job cleaning tricks to accounting to customer relations. If you’ve got a strong work ethic, you’ve got what it takes! Alison has enjoyed watching people (often families) from all backgrounds and walks of life launch their JAN-PRO businesses with such success that over time they’re purchasing their first homes and sending their children to college.
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Here are key takeaways from the conversation:
• Do your research. Once you’re comfortable with a franchise opportunity, you’ll be better positioned to persuade a spouse or partner to join you in taking a risk!
• The Regional Developer’s Role: An intermediary level of management for franchisees.
• Word of mouth is so important – as powerful in its own way as social media.
• Do Your Homework: Research brands, their reputations and leadership carefully before considering a franchise purchase.
• Make inquiries among current franchisees. How they respond can be a telltale indicator!
• Why a franchise instead of going it alone? The systems and coaching save entrepreneurs hours of learning by trial and error.
• In a changing economy, it’s a safe bet to focus on servicing inelastic consumer demands.
Here’s a quick look into the episode:
• Although she’d always felt a tug to do something on her own, Alison spent the first 16 years of her career employed as an engineer before being introduced to the franchising concept and ultimately to the opportunity with JAN-PRO.
• What drew Alison to JAN-PRO:
o The tried-and-true track record.
o Scalable.
o Flexible to suit whatever individual goals.
o Recurring business model.
o Attractive for resale.
o A lot of income potential!
• What it means to be a Regional Developer (a role offered at only 10% of franchise brands):
o Responsible for a defined city or geographical area.
o Provides marketing and sales services for the local franchise base.
o Supported by JAN-PRO corporate.
o Performs some invoicing and collection functions.
o Receives a percentage of franchise sales and pays a percentage of royalties.
• Alison and her husband are currently overseeing 85 unique franchise businesses.
• There is always room to grow and manage additional franchises.
• One of the big deciding factors for Alison when it came to going with JAN-PRO? The responsiveness, kindness and enthusiasm she found when seeking info from current business owners in the brand family.
• JAN-PRO Differentiators:
o The people behind it – respectful, collaborative, integral.
o Excellent initial training on all facets of the business.
o Online portals for ongoing training and support
o Comprehensive field support and step-by-step guidance for setting up the books.
• Buying a franchise versus going it alone: Pre-existing systems and coaching are huge.
• Training for new JAN-PRO franchisees includes:
o At-home training modules.
o In-person after-hours evening classes.
o Monthly check-in meetings for ongoing support.
o Walkthroughs of job sites to help with team cleaning and time-saving tricks.
• The local support a Regional Developer can provide is a uniquely valuable service.
• No longer doing the actual cleaning, Alison’s team includes sales, marketing and back-office support for other franchise owners.
• National brands offer opportunities to bid jobs like centralized billing that wouldn’t be an option for an independent operator.
• The Ideal JAN-PRO Franchisee:
o A hard worker with a strong work ethic.
o Wants to participate hands-on.
o Have some client-facing ability (which Regional Developers can help develop).
o Honesty.
o No cleaning background required.
• The JAN-PRO model work for longtime locals as well as newer arrivals just starting out.
• It’s tremendously gratifying to see franchise owners grow their stake, enabling the purchase of a home or the means to put children through college.
• Technology might enhance cleaning somewhat, but the basic need will remain and the human element isn’t likely to be replaced anytime soon.
• Groupthink and a shared knowledge base is invaluable in starting up and maintaining a business. Franchises offer that framework and resource.
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