Question: What could be better than the universal happy food? Answer: Selling it to others and watching your service make their day! That’s the mandate for franchisees at Ice Cream Emergency, a mobile ice cream parlor business focused on bringing smiles and delight. This episode of She Turned Entrepreneur features Debra Arrato, a seasoned entrepreneur who pushed through her fear to go for that one business she really, really wanted to start. Her dream today can be seen in the whimsical décor, cheerful music and joyful banter you’ll find at any of six regional mobile Ice Cream Emergency locations – and counting!
You’ll learn about Ice Cream Emergency’s fascinating business model. Unlike the mom and pop ice cream trucks that circulate on a wing and a prayer, Debra’s franchisees work on a pre-paid, pre-booked basis. Catering to a base of clients in the corporate and school sectors, bookings are established well in advance, down to the amount of ice cream and toppings, staffing and length of time at any given venue. These mobile joy palaces are also great at weddings and other large social events, where guests eagerly come aboard to be served by “scoopologists” wearing scrubs, treating “patients” to fun background music and a lighthearted décor that harkens back to the old black-and-white tile ice cream parlor floors of yesteryear.
For Debra it has all been the realization of a dream – one she pursued in spite of some initial hesitation. Now she is growing the Ice Cream Emergency family, inviting people who thrive on bringing smiles to explore the possibility of opening a franchise of their own. This episode takes you through the step-by-step startup process (no special expertise required!) and provides details about the kinds of ongoing support franchisees receive. “It’s so simple, so fun and so profitable,” says Debra. “It kind of checks all the boxes.”
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Here are key takeaways from the conversation:
• Gift baskets. Chocolate fountain rentals. Photobooth rentals. They were all profitable but none were what Debra’s inner ice cream lover really wanted. Sometimes you have to listen to what makes your heart sing. Debra did, and hasn’t looked back!
• Personal touches like whimsical interior design or playful uniforms can take good ideas to next-level.
• Feeling fearful? Push through. Your dream is waiting on the other side!
• Looking for a franchise opportunity? Size matters! It can be really nice to work with smaller businesses whose founders are accessible and keep red tape to a minimum.
• Flat royalty fees remove the disincentives to earning more/thus paying more.
Here’s a quick look into the episode:
• A little bit about Debra, her background in the corporate sector, decision to stay home to raise her kids and how she developed a number of highly successful businesses.
• Determined not to miss out on her dream of owning an ice cream parlor, Debra took the plunge – but with a twist. Her husband suggested going mobile with the idea.
• The theme “Saving lives one scoop at a time” is a guiding force and differentiator for Ice Cream Emergency, whose staff dress in scrubs and invite their “patients” to enjoy an ice cream parlor-on-wheels experience. It’s a mobile medical breakthrough!
• The franchises all showcase not only fun, but value. Huge servings at reasonable prices.
• What Ice Cream Emergency franchisees need:
o The desire to put smiles on people’s faces.
o A keen, high-energy, sincere focus on each customer.
• About the Ice Cream Emergency business model:
o It’s pre-paid ice cream catering, not a vendor.
o Pre-paid and pre-booked, franchisees know and can plan for the number of guests, selected packages, staffing needs and timing.
o The target audience is the corporate sector and schools.
o Incidences of repeat business are extremely high.
o About 100 guests per hour typically cycle through the mobile truck.
o No cash and no collections. Entirely pre-paid.
o Franchisees are able to stage two, three and even four events in a day.
• About Ice Cream Emergency training and support:
o Starts out with Ice Institute, a three-day onsite training at headquarters.
o Topics covered include everything from scooping skills to back office operations to how to drive the van.
o Franchise startup support includes pre-marketing, help with a grand opening, ongoing live visits from Ice Cream Emergency advisers.
• Are you the ideal Ice Cream Emergency franchisee?
o Women do especially well with the concept of a business in a bus.
o It’s a great alternative for people looking to make a break from a stifling corporate situation and start something of their own.
o No specific skills are required. Everything is learnable and everyone is trainable.
• The Initial investment: $30,000 for a 10-year license under the Ice Cream Emergency franchising umbrella. All-in startup costs are about $200,000, including about $50,000 in liquid capital. Financing help is available.
• Closing thought: Debra explains that Ice Cream Emergency is a business that can be run part-time, full-time or as a passive investment. Franchisees determine how much they want to work and how much they want to earn and the financial plan and goals are calculated from there.
• Flat fees ensure that sales incentives are unencumbered and exciting, rather than a percentage dollar burden.
To learn more about Ice Cream Emergency or other franchise opportunities, click here to set up a call.