The trajectory from young art student to certified online business manager might not have been straight, but sometimes that’s exactly the point. As Devin Lee explains on this episode of the She Turned Entrepreneur podcast, the journeys we take often provide exactly the education we need to uncover our true vocation in life. For Devin, it was all about finding the right mix of independence and structure, creativity and practicality, logistics and intuition. Her perfect fit didn’t materialize without some false starts and a little serendipity.
As a certified online business manager (OBM), Devin provides a hybrid combination of virtual assistant and business coaching services. She takes tasks off the hands of creative business owners who would otherwise find themselves lost in the weeds. Whether it’s refining schedules, setting up systems for customer management and lead generation, brainstorming marketing materials or building out business plans, Devin wears multiple hats in a virtual workplace that, as a result of pandemic, is fully here to stay. Perhaps her favorite tool of the trade? Quarterly planning, which affords business owners an all-important opportunity to step back from the day-to-day and assess their mission, progress, team and systems.
Devin highlights some of the more common entrepreneurial pitfalls (like over-scheduling or the belief that more commitments equate with better outcomes) and also lays out some of the foundational building blocks for launching a venture (try to prepare by saving, sharpen your mindset and prep a website and other business basics). It’s exciting when you see someone doing exactly what they were meant to do – and loving it. That perfectly describes Devin, who shares resources for anyone who might be interested seeking accreditation in the burgeoning field of online business management.
If you’re an entrepreneur who would like to feel more streamlined and confident next quarter, click here to learn about Devin’s Quarterly Planning Intensive.
Here are key takeaways from the conversation:
• Finding just the right niche for our skills and interests can take a few tries. Don’t give up!
• Even when you’re in a job you like, stay open to other possibilities. Devin would never have found her passion for being an OBM had she not been open to the suggestion.
• OBMs manage logistics, freeing up entrepreneurs to do the creative visioning.
• Devin’s general rule of thumb is that business owners are ready for an OBM once their company is generating about $10k per month in revenue.
• Quarterly reviews afford business owners a chance to catch their breath and review where things are. Devin believes that taking a day off every 90 days to plan for the three months ahead can be invaluable to maintaining steady, robust growth.
• When it comes to time management, sometimes the key question is what are you NOT going to do this week or this month? Apps don’t always = time savings.
Here’s a quick look into the episode:
• (03:00): In her early years Devin was very focused on art, but her college education still included business skills that appealed to her more logistical side. Post-college she launched into the corporate world followed by a stint as a Montessori teacher, but neither were quite the right fit.
• (05:20): Professional organizing finally felt like the right mix of entrepreneurial independence, creativity and skills but the nature of the work was unpredictable so, as a side hustle, Devin became a Virtual Assistant.
• (06:20): It was one of Devin’s VA clients who introduced her to what would become the perfect match for Devin’s skill set and interests: Online Business Manager. Especially once Covid hit and her organizing business was necessarily on hold, the path was clear: She got certification, re-branded and launched her business with immediate success.
• (09:10): Devin defines what an Online Business Manager does – which she views as a cross between Virtual Assistant (taking on and executing tasks) and Business Coaching (helping to shape and create an entrepreneur’s vision).
• (10:10): Among other things she does for her clients:
o Line up Virtual Assistants.
o Vision business roadmaps.
o Put Customer Relationship Management (CRM) and other systems in place.
o Manage logistical tasks that might otherwise bog down business owners.
• (11:31): Most clients decide the time is right to hire an OBM when things are going so well that the momentum starts to feel overwhelming, draining attention away from the creative and visionary aspects of building a venture. In general businesses that are generating revenue of about $10k a month have reached that stage.
• (13:00): It’s easy to get wrapped up in the day-to-day, but Devin believes it’s critically important for business owners to step back regularly to assess the mission, the team, the platforms and the way forward. Regular 90-day reviews can be a game-changer.
• (15:45): Time Management: Being busy does not inherently make us more productive. Devin encourages clients to look at their relationship with time differently, scrutinizing any tendency to over-commit and over-schedule.
• (19:00): About the wisdom of being realistic when it comes to priorities and the number of hours in a day. Calibrating projects and goals appropriately reduces frustration.
• (21:00): Interested in becoming an Online Business Manager? Here are tips for how to get started:
o Check out the international International Association of Business Managers.
o There are numerous Facebook groups that offer support and information.
o Consider dipping a toe in by becoming a Virtual Assistant first.
o Devin highly recommends certification, which she found hugely educational.
o When you’re ready, just jump in!
• (23:00): Tips for listeners pondering the leap from corporate paycheck to entrepreneurial risk:
o Try if possible to give yourself a runaway (ideally a period of a few months) to hunker down before taking the plunge.
o Bank some money.
o Build out a website and other business platforms.
o In addition to getting a business plan in place, get in the right mindset – positive, excited and ready to face the fear!
• (24:18): Recommended Reading:
o "Essentialism: The Disciplined Pursuit of Less," by Greg McKeown
o "The 12-Week Year," by Brian P. Moran, Michael Lennington.
About Devin:
Devin Lee is a Certified Online Business Manager. She takes the dreams of visionaries who thrive on ideas and puts them into an actionable plan. She loves to outline the ultimate customer journey for clients’ businesses, find the holes and obstacles, and then patch them up. She loves elevating business owners to the next level and watching a newly well-oiled business do its thing. And she loves to teach overwhelmed entrepreneurs how to change their relationship to time. In her spare time, Devin roller skates, listens to podcasts, studies Enneagram, explores the best places to eat Sushi in Portland, and makes new friends.