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Team Business
Team Business episodes
- TB37 - Talent Acquisition, Staffing, and More with Julie Brown
Julie Brown is an experienced business owner of 27 years and serves as a strategic talent advisor to the insurance industry. Whether you're in the insurance industry or not, this is an episode you don't want to miss.
Julie provides excellent insight into the ever-changing hiring, recruiting, and talent acquisition landscape. How can your company evolve to meet the growing demands of the remote/hybrid workforce? Listen in to learn!
Episode Highlights:
- Julie believes that being underpaid is not the primary cause for individuals leaving their jobs. (4:15)
- Julie talks about her favorite time of day as a business owner. (5:49)
- Julie mentions that the best part of her company is her team. (8:29)
- Julie shares the best business advice she's ever received. (10:21)
- Julie discusses what she believes to be the most common misperception regarding the insurance sector. (14:00)
- Julie explains the process involved in her recruitment. (22:19)
- Julie gives an explanation of what it takes to be an effective leader. (24:05)
- Julie mentions that she is now reading the book: Good to Great, which she finds to be quite inspiring. (27:32)
- Julie discusses her thoughts on the book Crucial Conversation and what she has learned from it. (27:55)
- Julie points out that they really publish pay information, which is very essential for people to be aware of. (30:58)
Key Quotes:
- “Everybody gets a piece of the business, everybody gets a share in the rewards. And so I definitely think my team is a huge, huge factor for this company.” - Julie Brown
- “I just hope people start feeling more comfortable and that people are willing to, maybe, as far as candidates are concerned, be a little more open to the hybrid role, a lot of clients really want to kind of push towards that.” - Julie Brown
- “We're doing ourselves a disservice by not being creative and or training and looking at, you know, bringing people up the up ladder, because that's going to be, if you're going to ask me, what the next challenge is.” - Julie Brown
Resources Mentioned:
Julie Brown LinkedIn- SDI Staffing Insurance
- Book: Good to Great
- Book: Crucial Conversation
- Fusco & Orsini Insurance Services
- Mike Fusco LinkedIn
33 min - TB36 - April Enriquez Joins Team Business to Discuss Branding, PR, and Marketing
In this episode of the Team Business podcast, host Mike Fusco interviews April Enriquez, an award-winning public relations and brand messaging expert, and WordPop Public Relations founder. April will help you clarify your message so clients can more easily discover, trust, and choose you. A 12-year PR veteran and StoryBrand Certified Guide, April teach companies how to communicate their value to the press and the public.
Episode Highlights:
- April explains how she drinks her coffee and why the mornings are her favorite time of day. (4:44)
- April talks about how the most important thing she learned was to take the time to readjust now and again. (5:26)
- April shares that she has always been an entrepreneur. (7:05)
- April elaborates on her background and how she started in the public relations field. (9:17)
- April shares a few things she cannot live without. (10:55)
- April explains that her main responsibility in public relations is to connect the business with its target audience. (13:00)
- April discusses how working with technology instead of against it is one of the challenges that her industry will be facing in a couple of years. (14:31)
- April believes that helping your team to unveil their innate strengths, and plugging those strengths into the company is what makes a great leader. (17:53)
- April shares that she has currently migrated to Google Drive for most of the tasks she is doing. (24:35)
- April shares her appreciation for the way her daughter is at this stage in her life. (27:27)
Key Quotes:
- "I think that we started our companies with a clear vision, and we're in alignment with what we want to build, and we're in alignment with ourselves, and then you can get into this cycle of grinding it out." - April Enriquez
- "I think we should work with technology and not against it. There's the human touch, which is undeniable, and so I think there's always going to be space for both." - April Enriquez
- "There was a point where people wanted to get flowery and creative with messaging, which is okay, but so much so that you lose the audience." - April Enriquez
Resources Mentioned:
April Enriquez LinkedIn- WordPop Public Relations
- Fusco & Orsini Insurance Services
Mike Fusco LinkedIn33 min - Insurance Haus: We Are Talking Claims on the Insurance Haus With Gwen Larkin!
In this episode of the Insurance Haus podcast, host Mike Fusco is joined by Gwendolyn Larkin, Gwendolyn has an extensive and impressive career working in the insurance industry, specifically in carrier claims departments. Gwendolyn currently serves as Enterprise Claims Technical Consulting Director and American Family Insurance.
Gwendolyn and Mike discuss the following topics surrounding insurance claims:
1 - Helpful documentation when submitting a claim
2 - Considerations when claims arise
3 - Early reporting of claims
Episode Highlights:
- Gwen shares her background and how she started in the industry. (1:15)
- Gwen explains the importance of providing the necessary documentation to support a claim. (3:00)
- Gwen shares the things people should keep in mind when a claim occurs. (5:57)
- Gwen discusses the importance of early reporting of claims and where people tend to get lost in the process. (10:42)
- Gwen provides examples of contractor liability claims that she has seen. (15:14)
- Gwen explains that situations may differ but that most carriers are looking to protect the insured. (19:00)
- Gwen shares her advice that can help small business owners deal with a claim. (21:29)
- Gwen discusses how important subcontractors are for agreements and indemnification. (23:42)
- Gwen offers her insight into trends that people might want to look out for to protect their business. (25:10)
Key Quotes:
- "Trying to build a rapport and relationship with the adjuster, understanding what they need, what documentation they need, and things of that nature certainly helped to go a long way, when filing a claim and getting a claim paid." - Gwen Larkin
- “Having the documentation and having all of that information, gathering it on the front end is 1000 times more helpful on the backend when we're having to defend the claim.” - Gwen Larkin
- “I think one of the key things to understand is that the claims adjuster is really there to help, right? Our job, as the insurance company, is to help the insured in their time of need.” - Gwen Larkin
Resources Mentioned:
Gwendolyn Larkin LinkedIn- American Family Insurance
- Fusco & Orsini Insurance Services
Mike Fusco LinkedIn29 min - TB35 - 3 Ways You Can Improve Your Remote Work Team Culture
In this solo episode of the Team Business podcast, Mike Fusco provides three quick and easy tips to improve your company culture for remote workers.
Episode Highlights:
- Mike reveals that some of the people they work with have had a difficult time adapting to this new hybrid, long-term remote type of work. (1:24)
- Mike mentions that they had people working remotely for a long time prior to the pandemic. (2:34)
- Mike discusses the advantages of implementing a chat or messaging system to help your team stay connected in a remote/hybrid work environment. (3:02)
- Mike explains why you should do something fun, do something out of the box with your team. (4:45)
- Mike mentions that it is also important to hold some get-togethers outside of work. (5:34)
Key Quotes:
- “How do you continue your company culture, your working culture, your camaraderie in the office, your teamwork, you know, getting to know people when you know, maybe half or a third, or maybe nobody is in the same office environment working together on a day to day basis?” - Mike Fusco
- “Have regular meetings. It helps people feel like they're still connected. It helps those that are not in the office, see people that are in the office or vice versa.” Mike Fusco
- “Hold some get togethers outside of work, of course if safe for you and comfortable for everybody, for team bonding or team building experiences, even if it's once a quarter, twice a year, or maybe even now during the holidays, something where everyone can get together and feel part of the team.” Mike Fusco
Resources Mentioned:
- Fusco & Orsini Insurance Services
Mike Fusco LinkedIn7 min - Insurance Haus: Transamerica’s Dan Kolosowski Joins The Insurance Haus to Explain CalSavers
Mike and Ray are thrilled to welcome Dan Kolosowski, Regional Vice President of Transamerica to The Insurance Haus podcast. Dan brings over 15 years of experience to our show and will discuss retirement planning with our audience. We hope to see you soon!
Episode Highlights:
- Dan starts by explaining what CalSavers is. (2:47)
- Dan explains the shortfalls of retirement in America. (8:48)
- Dan provides options for retirement plans and their pros and cons. (11:29)
- Dan shares what he thinks about a company's liability regarding retirement plans. (18:30)
- Dan talks about the employer plans and the innovative exchange that Transamerica has created. (21:01)
- Dan explains the shift in the marketplace towards pooled employment. (24:33)
- Dan talks about different PEOs and their differences. (25:55)
- Dan shares some tips on where to get started and how to get in touch with him. (30:04)
Key Quotes:
- “I'm dealing with hundreds of people throughout the year, I haven't seen one business owner yet that said, I want to go CalSavers. So, I think a lot of it is just education. They just don't know that there's another option.” - Dan Kolosowski
- “When you take a look at cost and efficiencies and kind of everything with what's happening in this market, the market moves so fast. And if you don't keep pace, you just end up losing.” - Dan Kolosowski
- “If a company out there has an existing plan, and they haven't looked at the retirement plan in a while, have them reach out to you. That's my first step.” - Dan Kolosowski
Resources Mentioned:
- Dan Kolosowski LinkedIn
- Transamerica
- Fusco & Orsini Insurance Services
Mike Fusco LinkedIn- Ray Ramirez LinkedIn
36 min - TB 34 - Kevin Snow Talks About Building Your Tech Stack for Sales Success!
In this episode of the Team Business podcast, co-hosts Mike Fusco and Ray Ramirez interview Kevin Snow, Founder and Chief Sales Strategist of Time On Target. Kevin helps businesses close more sales by better understanding their sales process and identifying how to make the process more effective and faster.
If your CRM and Email Automation aren't helping you close more sales or shorten your sales cycle, you need to listen in and connect with Kevin.
Episode Highlights:
- Kevin shares his story and how he started his company. (4:36)
- Kevin talks about his insights regarding the BNI model and business networking. (8:59)
- Kevin talks about the reason behind his passion to start his career. (12:00)
- Mike asks Kevin what his advice would be to people who are always switching to the newest technology. (14:55)
- Kevin shares his favorite CRM platforms. (16:25)
- Kevin talks about the industries that he is currently focusing on. (18:22)
- Kevin explains where he thinks the future of communication is going. (19:53)
- Kevin talks about the services that he is able to deliver to his clients. (25:09)
- Kevin shares his thoughts on the development of chatbots. (27:55)
- Kevin answers the question of what his ideal customer looks like. (32:13)
Key Quotes:
- “I want my marketing automation, my process tool, to be really good at automating processes. Give me cool tools to keep those workflows going.” - Kevin Snow
- “My ideal client is a business owner that is working 80 hours a week, and needs to figure out how to start offloading stuff.” - Kevin Snow
- “Start small, just get one thing, you know, a lot of business owners will go and they'll have these grandiose visions of what they're going to do.” - Kevin Snow
Resources Mentioned:
- Kevin Snow LinkedIn
- Time On Target
- Fusco & Orsini Insurance Services
Mike Fusco LinkedIn- Ray Ramirez LinkedIn
40 min - TB33 - Mike & Ray Discuss THE GREAT RESHUFFLE
In this episode of the Team Business podcast, co-hosts Mike Fusco and Ray Ramirez discuss the growing trend known as "THE GREAT RESHUFFLE," which is the movement of employees and laborers to new employers. How does a business owner combat this and keep their key people? Listen in for tips!
Episode Highlights:
- Mike and Ray share their experience over the weekend. (0:41)
- Mike and Ray talk about the struggles that clients are dealing with now as employees and laborers move to new employers. (1:30)
- Mike talks about working conditions and how they are changing. (3:04)
- Ray talks about a hybrid work environment. (4:42)
- Mike talks about Key Performance Indicator (KPI’s). (8:16)
- Mike shares more about Team Business. (12:58)
- Mike shares the advantage of using LinkedIn to attract new employees. (14:26)
Key Quotes:
- “What we did is I kind of played a reactive role and realized that, hey, we have to give people the option and the opportunity to work where they want to work.” - Mike Fusco
- “I mean, speaking for myself, as a consultant, and what I do, I've been doing this for a little while, it's like, I guess that I like that little old school method of being in the office, getting up in the morning, getting ready to be somewhere.” - Ray Ramirez
Resources Mentioned:
- Fusco & Orsini Insurance Services
Mike Fusco LinkedIn- Ray Ramirez LinkedIn
16 min - TB32 - Emily Williams Is Obsessed With Getting You Rich! Listen In on Team Business.
In this episode of the Team Business podcast, Emily Williams joins co-hosts Mike Fusco and Ray Ramirez to speak about her desire to help female entrepreneurs in their business journeys. As a Money Mindset Expert, Emily talks about creating a mindset to make money and not feel guilty about it. Listen to learn more great information from an experienced podcaster, author, CEO, and success coach.
Episode Highlights:
- How did Emily get started as a mindset expert and a success coach? (1:28)
- What made Emily focus on female entrepreneurship? (6:45)
- Emily discusses how she identifies a potential client. (9:21)
- Emily shares how The I Heart My Life Show Podcast turned into a lifestyle. (12:10)
- Emily explains how she helps her clients overcome some of the challenges from the pandemic. (18:22)
- Why should you work with Emily? (21:41)
- Emily shares more about her The I Heart My Life Show Podcast and her book. (23:33)
- Emily talks about the mindset blocks or limiting beliefs business owners have to move through in order to make money in their business. (26:43)
- Emily mentions that one of the core concepts that they talk about with their clients is that money is actually the coach. (31:03)
Key Quotes:
- “What I help people do is uncover what's stopping them from creating wealth.” - Emily Williams
- “Create a life better than your dreams.” - Emily Williams
- “We always have a choice, and I feel like so often we think we're stuck, but we don't have to be.” - Emily Williams
Resources Mentioned:
- Emily Williams LinkedIn
- The I Heart My Life Show Podcast
- Fusco & Orsini Insurance Services
Mike Fusco LinkedIn- Ray Ramirez LinkedIn
34 min - Insurance Haus: Natasha Fericelli from Paylocity Joins The Insurance Haus to Talk about HCMs
In this episode of the Insurance Haus podcast, co-hosts Mike Fusco and Ray Ramirez are joined by Natasha Fericelli, HRIS Software Consultant at Paylocity. Natasha discusses how Paylocity is helping business owners streamline their recruiting, onboarding, benefits administration, payroll, timekeeping & scheduling, expense reimbursements, performance, compensation, gathering employee feedback, learning and more.
Episode Highlights:
- Natasha shares her background story. (2:04)
- Natasha explains what HCM & HRIS stand for. (4:20)
- Natasha discusses the benefits of HCM for small businesses. (5:09)
- Natasha discusses Paylocity’s ability to integrate with other platforms that business owners may want to use. (7:00)
- Nathasha explains how Paylocity helps business owners with their processes. (10:31)
- Why is it that Paylocity might be a solid fit for those larger clients? (14:34)
- How does Paylocity handle multi-state clients? (17:50)
- Natasha explains what PEAK stands for, and how it helps business owners. (19:04)
- Natasha explains what PEO and ASO stand for. (20:21)
- How does Paylocity help business owners during Covid? (21:50)
- Natasha mentions that some of their competitors don’t use their own software. (28:13)
Key Quotes:
- “We really believe in a best of breed model, one system is not always the best fit for every client. And you see that in all different parts of our lives, even grocery shopping” - Natasha Fericelli
- “We're a single database. So we have everything in one system, but we're not going to box you in and we're going to give you the flexibility to use the vendors and carriers that are the best fit for your organization.” - Natasha Fericelli
- “Paylocity is not going to be the answer to all your prayers. You've got to have the right leadership in place and culture and all of that. But our engagement tools can play a big part in that.” - Natasha Fericelli
Resources Mentioned:
- Natasha Fericelli LinkedIn
- Paylocity
- Fusco & Orsini Insurance Services
Mike Fusco LinkedIn33 min - TB31 (Business Talk) - Mike and Ray Talk Business and How to Attract Top Talent to Your Firm
It's "Business Talk" on the Team Business podcast!
In this episode of the Team Business podcast, co-hosts Mike Fusco and Ray Ramirez discuss the state of the labor market and trends in hiring for small and medium-sized businesses. They also share valuable information and advice on how to attract top talent to your firm. Listen in for great information.
Episode Highlights:
- Mike mentions that he and Ray talk with small to medium-sized business owners on a daily basis. (1:11)
- Ray mentions that they have heard a lot of conversations and dialogue about what owners have been experiencing in the market over the last two months. (1:39)
- What does Ray observe happening in the business's employee benefits side? (2:45)
- Ray mentions that they always advocate for employers to take care of their employees because they are the business's most valued resource. (3:48)
- Mike and Ray talk about blue-collar and white-collar businesses. (4:55)
- What should or might a small business owner feel about folks sitting at home receiving extra unemployment benefits and not going to work when they could? (6:32)
- Ray discusses what company owners can do to get people back to work. (8:43)
- Mike adds that on the PNC side of the business industry, keeping employees safe and offering a safe and healthy work environment may help business owners bring people back to work. (9:30)
- Mike explains that they are leveraging their business knowledge to help others understand what they are doing to enhance the workforce. (11:02)
- What was Ray's strategy for finding new employees? (11:37)
- Mike and Ray discuss using LinkedIn and other platforms to find great talent. (12:23)
- How can a company know if their service and benefits packages for workers are competitive? (13:21)
- Mike mentions that this is a great time for business owners to attract a skillful workforce who can help fill out the company and organization. (14:09)
Key Quotes:
- “We're just using our experience in our business to kind of help you and help our audience understand some of the things that we're doing here to enhance our workforce.” - Mike Fusco
- “Don't try to do everything. Don't try to wear all hats. I think now's the time to really attract some top talent and improve your business.” - Mike Fusco
- “We're all about cost management. I mean, outside of the traditional market, there's a multitude of funding options to how you fund your claims. And we were able to leverage that, depending on where you are in the admin flow of your business and the size your business. So we have solutions for a small group, mid-market and large group.” - Ray Ramirez
Resources Mentioned:
- Fusco & Orsini Insurance Services
Mike Fusco LinkedIn- Ray Ramirez LinkedIn
18 min
About Team Business
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Team Business uncovers the everyday entrepreneurs' why, how, and the road to now! Join us to learn how game-changing founders act on their vision and build a team for success.