Podcast | Discover the Keys to Customer-Centricity in Banking with Customer Data Platform (CDP) 

The moment when you took a scroll on Spotify's Discover Weekly playlist, Amazon's product recommendations, or daily browsing through Tiktok Videos, and they perfectly nailed it with their recommendations. That is because they use CDP.

𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐃𝐚𝐭𝐚 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦 (𝐂𝐃𝐏) is a packaged data analytics solution to provide a centralized customer database that can be accessed by other systems, making it easier to analyze, measure, and manage customer interactions. Then how can banks use CDP to enable personalization and real-time decisions without risking banks' customer data? In this podcast, let’s welcome Mr. Damien Velly - ES&A Director, KMS Solutions - joined to discuss the topic “Discover the Keys to Customer-Centricity in Banking with CDP,” where he outlines how a customer data platform helps create banking customers for life.

🔗 Website: https://kms-solutions.asia/podcast/

To learn more about the services or be our speaker, send us an email via [email protected]

The CIO’s Approach to Drive Digital Acceleration Using Scaled Agile Model

Being a Lean-Agile enterprise is not easy, and it does not happen overnight. However, a business does not have to wait until the end to see results. With each step toward Lean-Agile, benefits that strengthen the organization at every level will be recognized, such as increased engagement, improved quality, faster releases, and a slew of other beneficial outcomes.

In this podcast, let’s welcome Luong To joining to discuss the topic “The CIO’s Approach to Drive Digital Acceleration Using Scaled Agile Models”

🔗 Website: https://kms-solutions.asia/podcast/

🎧 Listen to the podcast on: https://anchor.fm/kms-solutions

🎥 Our Youtube Channel: https://youtu.be/hNHvrY3QMcI

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Key takeaways:

◾️ The Scaled Agile Framework explained; Understand why digital initiatives are critical to both executive leaders and CIOs

◾️ Make a Strategy Agile with OKRs, steps can CIOs take to extend Agile to the rest of the company

◾️ Master flow in the Lean-Agile organization

📻 Read Transcript: https://info.kms-solutions.asia/hubfs/Podcast/Podcast%20Tech%20On%20Mic%20-%20Ep03.pdf

#KMSolutions #DigitalTransformation #Podcast #TechnologyPodcast

Do you know that payments represent 80% of all interactions? Yet, it is also the most vulnerable spot of the banking chain system. In the changing time, with the rapid growth of digital payments from new market entrants - the rising star called fintech, how can banks compete in payments?

In this episode "Why payment modernization needs to be the focus on BFSI Transformation", Hanh Ngo - Product Owner of KMS Solutions - will analyze the continuous changing of customer behaviors and demands, traditional payments with OTP thefts’ threads in #Banking

Key takeaways:

◾️ Market situation, potential, and risks where customer behaviors and demands are changing

◾️ Comparing the traditional payments that banks already have vs new transformation payments adoption

◾️ Embrace alternative payments, delivering technology change while maintaining security and stability

◾️ Understanding the threads - fortify the system and requirements in Payment Services: ways to guard against bank accounts - OTP theft

Read Transcript: https://info.kms-solutions.asia/hubfs/Podcast/Podcast%20Tech%20On%20Mic%20-%20Ep02.pdf

#KMSolutions #DigitalTransformation #Podcast #TechnologyPodcast

🎙𝐖𝐡𝐲 𝐩𝐚𝐲𝐦𝐞𝐧𝐭 𝐦𝐞𝐭𝐡𝐨𝐝𝐬 𝐧𝐞𝐞𝐝 𝐭𝐨 𝐛𝐞 𝐭𝐡𝐞 𝐟𝐨𝐜𝐮𝐬 𝐟𝐨𝐫 𝐁𝐅𝐒𝐈 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 "The customer is king!"

How many times have you heard that statement before and actually believed it? In this episode, Tu Duong - Country Sales Head of KMS Solutions - will analyze the affective, sensory, and behavioral consumer responses during all stages for #Banking 

📻 Key takeaways: 

◾️ Methods to help banks measure the quality/ROI of CX across the entire journey in Banking 

◾️ How to integrate customer data with CRM and other systems like CDP to capture a holistic customer journey (touchpoints, physical, digital, social) 

◾️ Strategy to improve digital experiences to drive profitable growth 

◾️ A case study of Super App for Bank 

◾️ Recommendation from the expert for SMEs, Large Corp, Business Banking, Retail Banking for better CX strategies and investment 

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📻 𝐀𝐛𝐨𝐮𝐭 𝐏𝐨𝐝𝐜𝐚𝐬𝐭: 𝐓𝐞𝐜𝐡 𝐎𝐧 𝐌𝐢𝐜 

Hosted by KMS Solutions, Tech On Mic is the premier podcast for IT and technology for Businesses. Sticks to its name and its formula, #TechonMic discusses the latest tech topics in APAC that have captured our imagination; experts' views on businesses' strategy, technology, women in tech, and innovation. Each episode interviews professional guest speakers that are passionate about the technology trends that are reshaping the corporate world, with the aims covering all sorts of enterprise IT subjects.  

🚀 Who should listen: Top executives, leaders of business and tech; C-suite in companies; innovators and tech evangelists leadership, business and technology 

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Visit KMS Solutions at: 

◾️ Youtube: https://www.youtube.com/channel/UChM-aXPpbHlPASM_2b3oGxw 

◾️ Website: https://kms-solutions.asia/ 

◾️ Facebook: https://www.facebook.com/kmssolutions.asia 

◾️ LinkedIn: https://www.linkedin.com/company/kms-technology-solutions-inc 

◾️ Twitter: https://twitter.com/SolutionsKms 

◾️ Pinterest: https://www.pinterest.com/kms_solutions/ 

◾️ Quora: https://www.quora.com/profile/KMS-Solutions-1  

#KMSolutions #DigitalTransformation #Podcast #TechnologyPodcast