Episode Summary: In this episode of the Technical Seller Podcast, host Pierre Hulsebus dives into two powerful sales hacks that can transform your tech sales strategy: email automation and customer segmentation. Pierre shares insights from his extensive experience in the CRM industry, offering practical tips on leveraging CRM data, prioritizing tasks, and blending automation with a personal touch.
Welcome and introduction by Pierre Hulsebus.Overview of the episode’s focus on email automation and customer segmentation.Emphasis on the value of customers over products.Anecdotes about the challenges of working in a store without customers.Introduction to the two main sales hacks: email automation and customer segmentation.Discussion on the impact of these hacks on sales efficiency and effectiveness.Strategies for personalizing and automating follow-ups.The role of CRM systems in managing email tasks and follow-ups.Tips for avoiding over-implementation of CRM systems.Simplifying customer segmentation into four categories: A, B, C, and D customers.Focus on B customers as the most growable and valuable segment.Strategies for nurturing and converting B customers into loyal A customers.Practical Tips and Strategies
Leveraging CRM data to identify and prioritize customer segments.Using automation tools like Outlook and CRM systems to manage tasks and follow-ups.Balancing automation with a personal touch to enhance customer relationships.Creative strategies for engaging with cold leads, such as the “Pizza Friday” team event.Importance of team morale and learning from experienced salespeople.Encouragement to reflect on sales strategies and set challenging goals.Importance of intentional growth and regular check-ins with managers.Recap of the key takeaways: focusing on B customers for growth and leveraging CRM tools effectively.Invitation to visit techsales110.com for more resources and community support.Visit techsales110.com for step-by-step strategies, in-depth classes, and a supportive community of tech sales professionals.Learn about the initiative to empower students in Ghana and underserved communities in the US through STEAM educational programs at expandingboundaries.org.Subscribe to the Technical Seller Podcast for more episodes packed with actionable sales tips and strategies.Hit the like button if you found this episode helpful and share it with your network!