In this episode of Scam Detectors, host Jane Wakefield explores the growing threat of tech support scams. The episode features a personal account from producer Sarah Treanor, insights from Steven Masada of Microsoft’s Digital Crimes Unit on how scammers use AI, and Kausar Kenning from Visa on ecosystem-wide scam disruption and prevention. ©2026 Visa. All rights reserved. Visa and the Visa logo are trademarks of Visa. Featurespace and the Featurespace logo are trademarks of Featurespace. Microsoft and the Microsoft logo are trademarks of Microsoft. This podcast is for informational purposes only and does not constitute legal or financial advice. Views expressed by guests are their own and do not necessarily reflect those of Visa or Featurespace.

In this episode of Scam Detectors, host Jane Wakefield explores the growing threat of tech support scams. The episode features a personal account from producer Sarah Treanor, insights from Steven Masada of Microsoft’s Digital Crimes Unit on how scammers use AI, and Kausar Kenning from Visa on ecosystem-wide scam disruption and prevention. ©2026 Visa. All rights reserved. Visa and the Visa logo are trademarks of Visa. Featurespace and the Featurespace logo are trademarks of Featurespace. Microsoft and the Microsoft logo are trademarks of Microsoft. This podcast is for informational purposes only and does not constitute legal or financial advice. Views expressed by guests are their own and do not necessarily reflect those of Visa or Featurespace.

Tech Support Scams

Think you can spot a scam? Think again. The Scam Detectors Podcast unravels the increasingly sophisticated schemes separating people from their money - and how consumers and financial institutions are fighting back.  
 
Hosted by BBC technology journalist Jane Wakefield, each episode explores a different type of scam through the eyes of everyday people, fraud fighters, household names, and industry experts. As fraud becomes the most common crime in the UK, accounting for 40% of all offences recorded in England and Wales, the need for awareness and protection has never been greater. From romance scams to investment fraud, we expose fraudsters' tactics to help you protect yourself and your money. 

Disclaimer: This podcast is for educational purposes and does not constitute financial advice. Any named entities in any of our episodes are not affiliated with Featurespace or Visa.

Business

Technology

Think you can spot a scam? Think again. The Scam Detectors Podcast unravels the increasingly sophisticated schemes separating people from their money - and how consumers and financial institutions are fighting back. Hosted by BBC technology journalist Jane Wakefield, each episode explores a different type of scam through the eyes of everyday people, fraud fighters, household names, and industry experts. As fraud becomes the most common crime in the UK, accounting for 40% of all offences recorded in England and Wales, the need for awareness and protection has never been greater. From romance scams to investment fraud, we expose fraudsters' tactics to help you protect yourself and your money. Disclaimer: This podcast is for educational purposes and does not constitute financial advice. Any named entities in any of our episodes are not affiliated with Featurespace or Visa.

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Tech Support Scams

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