Tech Talks Daily

Qualtrics Experience Management (XM) is a software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands. Last year, Qualtrics analyzed 2 billion conversations and 16 billion surveys.

The Company's X4 event takes place in Salt Lake City this week, where around 10,000 attendees will be discussing how technology can you turn a customer into a fanatic, an employee into an ambassador, A product into an obsession, and create the write-home, tell-everyone-you-know kind of experiences we all love. But, most of all, how technology can make Business more human.

I will report from the event, where there are three days of inspiring keynotes, breakthrough product sessions, live training with Qualtrics experts, and much more. There is so much going on with Keynotes, with some big names such as Ryan Reynolds to Martha Stewart and even music by the Killers.

In today's episode, I sit down with Brad Anderson, President of Products and Engineering at Qualtrics, about his origin story and why he left Microsoft. But most importantly of all, we discuss the big themes at the X4 event and what excites him about leveraging technology to make business more human.

Sponsored VPN Offer https://www.piavpn.com/techtalksdaily

This episode delves into the often-overlooked human factor in cybersecurity with Amanda Widdowson, Head of Human Factors Capability at Thales. Businesses can invest significantly in cybersecurity infrastructure, but human error can undermine it. Amanda shares her extensive knowledge of human factors and ergonomics, highlighting the need to design policies that consider human factors rather than blaming people for poor security practices.

We discuss the importance of adapting policies to compensate for human error and why companies need to fit procedures around the people they have rather than trying to change people. Amanda stresses that while awareness training is crucial, it's not enough. People will still make errors, and technology to prevent these errors is critical.

Finally, we explore the additional challenges that have emerged over the past few years, including home information security. If you're a business owner or work in cybersecurity, you will want to take advantage of this insightful discussion on the human factor in cybersecurity.

Sponsored VPN Offer https://www.piavpn.com/techtalksdaily

In this episode, we are joined by Marcin Kleczynski, the CEO and co-founder of Malwarebytes, a leading cybersecurity company. Marcin shares his insights on the cybersecurity workforce gap and its implications for cyberattacks in 2023.

We also discuss the current economic climate and how the cybersecurity industry is weathering it, with the increasing need for better defenses against cyberattacks. One of the key talking points is the importance of Managed Service Providers for small-to-medium sized businesses. Marcin discusses MSPs' role in providing cost-effective and comprehensive cybersecurity solutions to these businesses.

We also delve into entrepreneurship and Malwarebytes' journey from its creation to its current position as a leader in the industry. Finally, Marcin emphasizes the importance of positive leadership in business and investing in your people to build a strong culture.

Additionally, we explore the strategic partnership between Exasol and TurinTech, and how it brings AI to customers. Finally, Marcin shares his thoughts on the growth potential of the cybersecurity industry and how companies can take advantage of this growth to build a more secure future.

Join us as we discuss these critical topics and more with Marcin Kleczynski, a cybersecurity expert and successful entrepreneur.

Sponsored VPN Offer https://www.piavpn.com/techtalksdaily

Today, on the Tech Talks Daily Podcast, I am diving into the world of digital business transformation with Tim Bottke, senior Strategy Partner at Monitor Deloitte and Associate Professor for Strategy and Digital Transformation at SDA Bocconi business school.

Years after companies spend millions of dollars on digital transformations, their investors often ask why there's no return on investment. It's not that digital transformations are a waste but that companies haven't designed them to maximize value. As a result, they overpay and get no payback. However, Digital Transformation Payday: Navigate the Hype, Lower the Risks, Increase Return on Investments, Tim's new book, delivers a provocative new perspective on digital business transformation.

As businesses are faced with doing more with less, every tech project must face scrutiny on the value it offers. With this in mind, Tim shares a proven framework for defining any company's next digital transformation effort from end to end, ensuring maximum return on investment and value. In addition, Tim shares how to design digital transformations to maximize value, lower risk, and navigate the hype.

Join us as we explore how to ensure a return on investment and value, no matter the scale of your business or industry. And get ready to buckle up tight for a deep dive into the world of digital transformation with Tim Bottke.

Tim Bottke is a senior Strategy Partner at Monitor Deloitte and an Associate Professor for Strategy and Digital Transformation at SDA Bocconi, a Financial Times/Forbes/Bloomberg Businessweek Top-Five European business school. He has more than 22 years of top management consulting and (digital) transformation experience from two global strategy boutiques and Deloitte, working with clients in more than 20 countries.

Sponsored VPN Offer https://www.piavpn.com/techtalksdaily

As businesses and individuals, we rely increasingly on digital services in our everyday lives. Our lives have become dependent on technology, from cloud services to mobile phones and streaming sites to the apps we use. And behind these technologies lies open source software.

Open source software has become a vital part of building digital services. It has made it possible for developers to collaborate and share code, making it faster and more cost-effective to build software. But with this increase in use, the importance of security planning and governance has also grown.

Amanda Brock, CEO of OpenUK, is a leading open-source software and governance expert. She has been an advocate for open source software for over a decade and has seen its impact on the industry. Amanda shares where we are with open source and why we must care about how our software gets put together and where it comes from.

Amanda discusses the importance of understanding the source of the code and the licenses used. With the rise of open source software, it is essential to be aware of potential legal issues and ensure compliance with licensing requirements. She also highlights the importance of building and maintaining trust with open source communities and contributing back to them.

Amanda also emphasizes the role of governance in ensuring the security and reliability of open source software. She points out that open source projects must have a strong governance structure to ensure that contributors are held accountable and that the code is secure. As Amanda notes, open source software has become too important to ignore. We must ensure that we are not only using it but also contributing to it and supporting its continued growth.

By understanding where our software comes from and its governance structure, we can ensure the security and reliability of the technologies we rely on daily. As businesses and individuals, we must recognize the importance of open source software and take steps to ensure its continued growth and success.

Sponsored VPN Offer https://www.piavpn.com/techtalksdaily

In this podcast episode, I'm joined by Alex Zeltcer, the CEO and Co-Founder of nSure.ai, who shares insights on payment fraud prevention in the crypto industry. He debunks the notion that preventing fraud in the crypto space is a complex process and provides real-life examples of how fraudsters attempt to attack crypto businesses. Alex also offers practical tips for listeners to safeguard themselves against such attacks.

Furthermore, Alex sheds light on how his company is utilizing predictive AI to detect and prevent fraud, while maintaining the best possible customer experience. We also address the misconception that crypto fraud prevention is challenging and discuss the five most common ways that fraudsters target the crypto industry.

Lastly, we delve into the significance of KYC in maintaining a healthy financial system, and the dilemma of customers' reluctance to disclose their personal information, despite it being a crucial aspect of the process.

Dominika Szulc from Future Processing joins me on Tech Talks Daily to share the inspirational story that saw her pivot from the optometry industry into a career in tech. She shares her unique career transition to IT and offers advice for anyone wanting to follow in her footsteps. We also discuss how the ML world works from a junior specialist perspective and the tech scene in Poland.

Dominika also shares her view on women in tech and Learning and Development in the industry.

About Dominika

Dominika is a highly-motivated and passionate about machine learning and the use of technology. After +5 years spent in the sales and optometry industry, Dominika decided on career transition. Since 2020, Dominika has attended online coding school, Turing College. Previously, she finished a postgraduate degree: Data Science – Big Data algorithms, tools and techniques (Warsaw University of Technology) and before that, she studied chemistry (Military University Of Technology And Erasmus Exchange at Universidade de Coimbra, Portugal) and Optometry at Warsaw University. At Future Processing, Dominika is developing skills as Junior ML Engineer, working on interpreting data and generating models and prototypes.

Sponsored VPN Offer https://www.piavpn.com/techtalksdaily

The world is changing, and the way we work is changing with it. For many people, working for a company that is purpose-driven and focused on creating real change is becoming increasingly important. Pam Maynard, CEO of Avanade, believes that technology can play a key role in creating a better employee experience, but only if businesses focus on purpose-driven technology strategies.

In this episode of the Tech Talks Daily podcast, Pam discussed the importance of purpose-driven technology strategies and how they can help transform the employee experience. Pam believes that businesses need to focus on creating change that is meaningful and that truly makes a difference in the lives of their employees.

At Avanade, the company practices what it preaches by being purpose-led. One way it does this is by ensuring that its thirteen employee networks have a say in the work it does and the strategies it creates. This approach helps to create a culture of inclusion and diversity and ensures that employees feel listened to and recognized.

Another key topic discussed in the podcast is the importance of durable growth. Business leaders need to ensure that their organizations are a core part of their customers' prosperity, especially during turbulent times. By focusing on long-term, durable growth and embedding themselves into customer culture, technology businesses can set themselves on the road to ongoing and continuing growth.

The conversation also touches on the importance of inclusion and diversity. It's not just about implementing DEI strategies for the sake of it; it's about doing the right thing and ensuring that all workers feel recognized and valued. Bias must be exposed and eliminated, and leaders must tackle these issues from the front with empathy.

This episode is a must-listen for anyone interested in the future of work and the role of technology in creating a better employee experience. It's clear that purpose-driven technology strategies, durable growth, and inclusion and diversity are all critical components of a successful and empowered workforce. By listening to Pam's insights and ideas, business leaders can gain valuable knowledge on creating a more purpose-driven and inclusive organization.

About Pamela

CEO Pamela Maynard believes Avanade's purpose is to make a genuine human impact. She is committed to Avanade's vision: to advance the world through the power of people and Microsoft.​

Before being named CEO in September 2019, Pamela was President of Product and Innovation, focused on defining and delivering innovative solutions for our clients. Earlier in her Avanade career, she was President of our European organization after serving as General Manager of Avanade UK.​

Throughout her career in the technology industry, Pamela has helped clients rethink how they do business, whether it's to be more resilient in their operations, empower their employees to do more remotely, strengthen customer experience, and beyond. She is passionate about using technology not just as an enabler of business but to support the missions of non-profit organizations and closing the digital divide, especially for young people, so that everyone has an opportunity to participate in the digital world.

As businesses face an ever-growing number of cyber threats, it's no surprise that cybersecurity spending is rising. However, despite all this spending, cyberattacks and data breaches are still occurring at an alarming rate. So what is going wrong?

According to Jason Hart, CTO EMEA at Rapid7, the missing piece of the puzzle is often the failure to operationalize cybersecurity. In other words, businesses need to embed security into their culture and make it a part of their everyday business processes. Instead, they rely solely on technology solutions to detect and respond to threats.

In this podcast interview, Jason outlines the core elements businesses need to have to guarantee a solid foundation for a secure business. One of the critical components is culture and accountability. Companies need to create a culture where security is seen as a shared responsibility across the entire organization, from the boardroom to the front lines. This means providing regular training and education to all employees and ensuring that security is embedded into all business processes and decisions.

Another essential step is identifying what risk is and what isn't. Only some threats are created equal, and businesses need to be able to distinguish between high-risk and low-risk threats. This allows them to focus their resources on the most critical areas and ensure they are adequately protected.

Finally, operationalizing cybersecurity means making it a business process. This involves setting clear metrics and outcomes for security and measuring and reporting on these regularly. This not only helps businesses to track their progress and identify areas for improvement, but it also ensures that security becomes a part of the fabric of the business.

In today's fast-paced, digital world, cybersecurity is no longer an optional extra - it's an essential part of doing business. By following the steps outlined by Jason Hart, companies can ensure that they are taking a proactive approach to security, embedding it in their culture and making it a part of their everyday business processes. This, in turn, will help them better protect their customers, reputation, and bottom line.

Sponsored VPN Offer https://www.piavpn.com/techtalksdaily

In this Tech Talks Daily podcast episode, I'm joined by Kalyan Kumar, the Global Chief Technology Officer at HCL Technologies & Chief Product Officer at HCL Software in London. We discuss the impact of technology trends on businesses over the next year.

One of the main topics of the conversation was the role of cloud infrastructure in the quantum revolution. According to Kalyan, by 2030, businesses will no longer be talking about which cloud services to use but how the cloud can deliver on business priorities so they can be ready for the quantum era.

The quantum market is predicted to reach $1 trillion by 2035, and businesses must level up their cloud infrastructure to take advantage of this next generation of computing. However, only those businesses that have nailed the cloud and made it instinctual to them will benefit from the full potential of quantum.

Another topic discussed was the move toward carbon neutrality in the tech sector. HCL Technologies has committed to becoming net zero by 2040, reflecting the increasing pressure from customers for organizations to become greener. KK believes that the tech industry, one of the planet's biggest producers of carbon, will focus on developing new approaches for trapping and removing carbon dioxide from the air. This will lead to a significant focus on carbon sequestration in the next decade in enterprise IT.

Kalyan Kumar's insights provide a glimpse into the future of technology and how it will impact businesses. Cloud infrastructure will be a crucial aspect of the quantum revolution, and organizations must level up their cloud infrastructure to take advantage of this next generation of computing.

In addition, businesses must also consider their environmental impact and focus on achieving carbon neutrality to meet the growing demand for a more sustainable future. Only by embracing these changes will businesses be able to thrive in the coming years.