Tech Talks Daily

What does it take to move from AI experimentation to real business impact?

Recording during Google Cloud Summit London 2026 at Tobacco Dock, I had the opportunity to speak with Maureen Costello, Vice President for UKI and Sub-Saharan Africa at Google Cloud, about one of the biggest shifts currently taking place across technology and business. After years of discussion around generative AI, the focus is now turning toward agentic AI and how organizations can put these capabilities to work in practical, measurable ways.

Maureen offered a fascinating view from the front line of AI adoption, sharing how businesses across financial services, retail, government, and other sectors are beginning to move beyond pilots and proof-of-concept projects. We discussed how AI is helping organizations improve customer experiences, increase productivity, strengthen decision-making, and create new opportunities for growth. From helping banks tackle financial crime and deliver smarter customer services to supporting government departments in modernizing public services, the conversation is filled with examples that bring the technology to life.

We also explored why the UK is so well positioned for the next chapter of AI adoption. With world-class research, exceptional talent, and ambitious investment across both the public and private sectors, Maureen believes the UK has a genuine opportunity to remain at the forefront of AI innovation. She also explained why skills development, data readiness, security, governance, and trust will play such an important role as organizations begin introducing AI agents into everyday workflows.

What I particularly enjoyed was discussing the human side of this transition. As AI becomes embedded into business operations, how should leaders prepare their teams? What separates organizations that achieve meaningful outcomes from those that struggle to move beyond the early excitement? And how can businesses strike the right balance between innovation, responsibility, and long-term value?

Whether you're following the announcements from Google Cloud Summit London, building your own AI strategy, or simply trying to understand where this technology is heading next, this conversation offers valuable insight into one of the most talked-about topics in business today.

What role do you think agentic AI will play inside your organization over the next 12 months, and are businesses finally moving from curiosity to meaningful adoption?

What does strategy look like when the technology industry seems to change every few months?

Recorded at Cisco Live, this episode features Ammar Maraqa, Cisco's Chief Strategy Officer, whose role spans corporate strategy, mergers and acquisitions, venture investments, technology incubation, strategic partnerships, and long-term planning. Few people have a broader view of where the technology industry is heading and how companies can position themselves for what comes next.

During our conversation, Ammar shares why he believes many organizations are thinking about AI the wrong way. Rather than viewing it as a productivity tool or cost-saving exercise, he argues that AI represents a much deeper shift in how work gets done, how organizations operate, and how leaders should think about growth.

We explore Cisco's approach to strategy in an era defined by constant disruption, including why the company focuses on testing assumptions rather than repeatedly changing direction. Ammar also explains how Cisco uses a combination of building, acquiring, partnering, investing, and incubating to accelerate innovation and stay close to emerging technologies.

The discussion also examines what Cisco learns from engaging with startups, entrepreneurs, venture investors, customers, and partners around the world. From advances in AI infrastructure and silicon to agent orchestration, observability, security, and enterprise adoption, Ammar shares the themes he believes deserve the closest attention from business leaders today.

We also discuss one of the biggest challenges facing organizations: the growing gap between what AI is capable of and what companies are actually prepared to adopt. Ammar explains why infrastructure, data, security, workflow redesign, and organizational change remain essential ingredients for success, regardless of how powerful the underlying models become.

Along the way, he offers insights into business model disruption, the future of enterprise software, and why some companies successfully reinvent themselves while others struggle to adapt.

If you're interested in strategy, innovation, AI adoption, or the forces shaping the next decade of enterprise technology, this conversation provides a thoughtful perspective from someone helping guide one of the industry's most influential companies through a period of extraordinary change.

How often does your organization challenge the assumptions behind its strategy, and would those assumptions still hold true if you were making them today?

Can technology and AI genuinely improve lives at scale, or are we still spending too much time talking about potential rather than outcomes?

In this episode of Tech Talks Daily, I sit down with Hala Hanna, Executive Director of MIT Solve, as the organization marks its tenth anniversary. Over the last decade, MIT Solve has supported more than 500 innovators, helped solutions reach hundreds of millions of people worldwide, and connected founders with the funding, partnerships, and mentorship needed to turn ideas into lasting impact.

Hala shares why the world is not suffering from a shortage of innovation. Instead, she argues that the real challenge is connecting talented problem-solvers with the resources and relationships that help ideas grow beyond the pilot stage. Drawing on lessons from nearly 30,000 applications and 100 innovation challenges, she explains why proximity to a problem often leads to better solutions and why founders with lived experience frequently outperform expectations.

We also discuss the growing conversation around AI for good and how MIT Solve separates meaningful impact from marketing hype. Hala outlines the practical tests her team uses when evaluating AI-powered solutions and shares inspiring examples from healthcare, education, agriculture, and public services. From improving cancer diagnostics in underserved communities to digitizing centuries of public records and helping farmers access data through simple mobile devices, these stories show how technology can create tangible value when designed with people at the center.

Another fascinating part of our conversation focuses on women in technology. With 64% of MIT Solve's supported teams led by women, Hala explains why this outcome is less about special treatment and more about removing barriers that have traditionally limited access to opportunity. We explore how open innovation challenges, diverse judging panels, and recognizing lived experience as expertise can help surface talent that conventional funding models often miss.

Hala also offers a refreshing perspective on the future of AI, arguing that the next chapter should focus on inclusion, local relevance, and community ownership rather than simply building larger models and more infrastructure. Her examples of AI being used to preserve endangered languages and strengthen local sovereignty offer a powerful reminder that technology can support culture and identity as well as economic growth.

If you've ever wondered what happens when innovation, purpose, and practical action come together, this conversation provides plenty of reasons for optimism. What role do you think technology should play in creating a fairer and more inclusive future?

What happens when software can be built and shipped faster than ever, but trust becomes the real challenge?

In this episode of Tech Talks Daily, I sit down with Dean Hickman-Smith, Chief Revenue Officer at Testlio, to discuss why software quality has become a boardroom issue in the age of AI.

As organizations race to release new features, deploy AI-powered experiences, and automate development workflows, the question is no longer whether software ships successfully. The question is whether customers can trust what they receive.

Dean explains why human testers remain an essential part of the software development process, even as automation and AI continue to advance. We explore the limitations of synthetic testing environments, the growing importance of cultural context and demographic representation, and why real-world user experiences often expose problems that automated systems miss.

From voice interfaces and regional dialects to accessibility and personalization, the conversation highlights the growing complexity of delivering reliable digital experiences.

We also discuss the rising business risks associated with poor software quality. While cybersecurity often dominates headlines, Dean argues that failed updates, inaccurate AI responses, poor customer experiences, and software outages can be equally damaging to brand reputation and customer loyalty. He shares insights from Testlio's work with global organizations and explains why human insight continues to complement AI-driven testing rather than compete with it.

The conversation also looks ahead to a future where AI-generated code becomes increasingly common. Will software testing become fully automated, or will specialist human expertise become even more valuable? Dean offers his perspective on how AI, automation, and human judgment can work together to create better digital experiences while helping organizations avoid costly mistakes.

If your organization is building AI-powered products, managing customer-facing applications, or trying to balance speed with quality, this episode offers practical insights into why software testing remains one of the most important parts of the development process.

What role do you think humans will play in software testing as AI continues to advance? Share your thoughts.

What happens when a camera company starts thinking less about lenses and specifications and more about how people actually capture and share their lives?

In this episode of Tech Talks Daily, I spoke with Max Richter from Insta360 about the company's journey from pioneering 360-degree cameras to building a much broader ecosystem of hardware, software, AI tools, and creator-focused workflows. While many people still associate Insta360 with immersive 360 content, the company has steadily expanded into action cameras, wearable cameras, webcams, creator tools, and enterprise applications that reach far beyond social media.

Our conversation explored how Insta360's philosophy of "shoot first, frame later" challenged traditional assumptions about photography and video creation. Rather than worrying about angles, framing, or missing a moment, users can focus on the experience itself and decide later how they want to tell the story. That approach has helped shape products that are now used everywhere from family vacations and sports adventures to construction sites, virtual tours, education, and live broadcasting.

We also discussed the growing role of artificial intelligence in the creative process. Instead of replacing creativity, Insta360 is using AI to remove many of the technical hurdles that often prevent people from sharing the content they capture. From automated editing and intelligent reframing to enhanced low-light performance and future cloud-based experiences, AI is becoming an important part of making professional-quality content creation accessible to a much wider audience.

A major focus of our discussion was Luna, Insta360's new pocket gimbal camera developed in partnership with Leica. Max explained why this launch represents an important step for the company as it expands further into the creator market. Combining premium imaging capabilities, advanced stabilization, AI-powered features, and a highly portable design, Luna reflects Insta360's belief that creators increasingly care about the entire workflow, from capture through editing and publishing, rather than camera specifications alone.

We also explored an increasingly common question: if modern smartphones are so capable, why would anyone need a dedicated camera? Max shared his perspective on why purpose-built devices still matter for travelers, vloggers, filmmakers, and everyday users who want a more immersive and intentional way to capture life's moments.

From AI-powered storytelling and creator workflows to the future of wearable cameras and intelligent imaging, this conversation offers an interesting look at how one company is trying to shape the next chapter of visual content creation.

How do you think AI will change the way we capture, edit, and share our stories over the next few years?

What happens when a company focused on drug discovery and life sciences encounters a data problem that nobody else seems able to solve?

Recorded at the IT Press Tour in Boston, this episode explores the fascinating story behind Paradigm4 and how a challenge in large-scale biomedical research ultimately led to the creation of flexFS, a cloud-native filesystem designed to tackle some of today's biggest data infrastructure challenges.

Joining me on the podcast is David Freund from Paradigm4, who shares how the company was originally founded to help scientists work with enormous datasets in fields such as genomics, bioinformatics, and precision medicine. As researchers began working with population-scale datasets such as the UK Biobank, the team discovered that existing storage technologies either couldn't deliver the performance they needed, lacked the functionality required, or became prohibitively expensive at scale. Our conversation explores the moment Paradigm4 realized it would need to build its own solution, why traditional approaches to cloud storage often struggle under modern analytics workloads, and how flexFS emerged from a real-world customer problem rather than a technology trend. David also explains why object storage has become such an attractive foundation for modern infrastructure, while discussing the challenges of latency, performance, and cost that still need to be addressed.

We also discuss why many organizations investing heavily in AI infrastructure may be overlooking one of the biggest constraints on performance. While much of the industry conversation focuses on GPUs and compute power, David argues that data access, movement, and management are becoming equally important considerations as AI workloads continue to grow.

Along the way, we touch on cloud independence, resilience, large-scale analytics, and why flexibility across cloud providers is becoming an increasingly important requirement for enterprise technology leaders. Whether you're working in AI, life sciences, cloud infrastructure, or enterprise data management, this episode offers an interesting perspective on how customer problems can sometimes lead to entirely new categories of technology.

Could the next major AI bottleneck be data rather than compute? And are organizations paying enough attention to the infrastructure feeding their most important workloads? I'd love to hear your thoughts.

How do you keep millions of people streaming a World Cup match without buffering, outages, or delays? And what happens behind the scenes when a retailer suddenly experiences a surge of traffic during Black Friday or Cyber Monday?

Recording this episode at the IT Press Tour in Boston, with the FIFA World Cup dominating conversations across the city, I sat down with Rob Clifford, Vice President of Sales for the Americas at IO River, to discuss one of the least visible but most important parts of our digital world. While most people simply expect websites, streaming platforms, and applications to work, an enormous amount of infrastructure sits behind every click, stream, and transaction.

Rob explains why organizations are increasingly moving beyond reliance on a single content delivery network and embracing a multi-edge approach. We discuss the challenges of managing multiple providers, how IO River is helping enterprises simplify that complexity, and why the company believes a new control layer is needed to improve performance, resilience, and cost management across the edge.

The conversation also explores IO River's recent $20 million funding round, the rise of edge decoupling, and how the company is working with major broadcasters preparing for the huge traffic demands of the World Cup. Rob also shares how retailers can avoid costly downtime during peak shopping events and why AI is creating a new generation of challenges and opportunities for edge infrastructure.

If you've ever wondered what happens behind the scenes when millions of people watch the same sporting event, shop online during a major promotion, or access cloud services around the world, this episode offers an accessible look at the technology making it all possible.

What role do you think edge infrastructure will play as AI, streaming, and digital experiences continue to scale? I'd love to hear your thoughts.

How do you double the size of a major sporting venue, rebuild its technology foundation, and still deliver a seamless experience for hundreds of thousands of fans?

Recording from Cisco Live, I spoke with Robert Nichols, Principal Technical Architect for the Cincinnati Open, about the enormous undertaking behind one of the most respected tournaments in professional tennis. As an ATP Masters 1000 and WTA 1000 event, the Cincinnati Open recently completed a $260 million expansion that increased the campus from 20 to 40 acres, all while working against a deadline that could not be moved.

Our conversation explores what happens behind the scenes when nearly 300,000 visitors arrive expecting every aspect of the event to work flawlessly. From ticket scanning and connectivity to food service, hospitality, broadcasting, security, and crowd management, every part of the operation depends on infrastructure that most fans never think about.

Robert explains how the team approached modernization without losing the qualities that have made the tournament special for generations. Accessibility, proximity to the players, and a welcoming atmosphere remain central to the Cincinnati Open experience, even as the venue continues to grow.

We also discuss occupancy analytics, connected cameras, wireless networking across 40 acres, and how data helps organizers make better operational decisions throughout the tournament. Along the way, Robert shares insights into the scale of planning required to support one of the largest events in professional tennis.

Looking ahead, we examine how AI and automation could influence the future of live events, helping organizers improve operations while keeping the focus firmly on the fan experience.

Whether you're interested in sports, technology, operations, or large-scale event management, this episode offers a rare look at what it takes to deliver an event watched by millions worldwide.

What part of a live sporting event do you think requires the most coordination behind the scenes?

How prepared is your organization for threats that move faster than people can respond?

At Cisco Live, I sat down with Bhaskar Jayakrishnan, Senior Vice President of Engineering for Cisco Customer Experience, to discuss a reality facing technology leaders everywhere: attackers are increasingly operating at machine speed while many organizations are still relying on processes designed for a very different era.

Our conversation explores what Cisco describes as the defense velocity gap and why traditional approaches to patching, remediation, and risk management are becoming harder to sustain as environments grow more complex. Bhaskar explains how organizations are shifting from reactive security practices toward more continuous approaches that focus on visibility, resilience, and operational readiness.

We also discuss one of the biggest long-term challenges facing the industry: quantum computing. While many organizations still view quantum threats as a future problem, Bhaskar explains why preparations need to begin now, particularly when it comes to crypto agility and the risks associated with "harvest now, decrypt later" attacks.

Another major theme throughout our discussion is AI. Bhaskar shares lessons learned from Cisco's own experience deploying AI across a workforce of more than 20,000 employees and explains why successful adoption often depends less on the technology itself and more on data quality, workflow design, and organizational trust.

Along the way, we explore resilience, modernization, automation, and what it takes to prepare an organization for a future where both opportunities and threats are arriving faster than ever before.

If you're trying to understand how cybersecurity, AI, and quantum computing are reshaping the responsibilities of today's technology leaders, this conversation offers practical insights from someone helping organizations tackle those challenges every day.

Are today's security and operational models ready for a world moving at machine speed, or is it time for a completely different approach?

What happens when the technology keeping essential services running fails at the worst possible moment?

When most people think about workplace technology, they picture laptops, smartphones, and office software. But for millions of workers maintaining power networks, repairing infrastructure, supporting emergency services, managing transport systems, and operating in remote environments, technology has a very different job to do. It has to work every single time, often in conditions where failure is simply not an option.

In this episode of Tech Talks Daily, I speak with Alex Gittins from Getac about the changing world of field operations, rugged computing, and the growing role of Edge AI in supporting the deskless workforce.

Alex explains why rugged technology is far more than placing a consumer device inside a protective case. From extreme temperatures and harsh weather to vibration, dust, poor connectivity, and demanding working environments, true rugged devices are engineered from the ground up to support people working where most technology struggles.

We also discuss the often-overlooked reality that around 80% of the global workforce operates away from a desk. These workers are increasingly dependent on digital tools to receive work orders, access mapping systems, capture field data, complete inspections, and communicate with central teams in real time.

The conversation also turns to Edge AI and its growing importance for frontline teams. Rather than relying on constant connectivity and cloud processing, Edge AI enables workers to access intelligence directly on their devices. Whether identifying damaged assets through image recognition, guiding inspections, reducing paperwork, or supporting faster decision-making, AI is becoming a practical tool for improving efficiency and safety in the field.

Alex also shares how customer expectations are changing. Organisations are no longer buying devices in isolation. Instead, they are involving technology providers much earlier in the process to help design complete solutions that can support future operational requirements.

From defence roots to modern field operations, this episode offers a fascinating look at the technology helping keep critical services running behind the scenes. How will AI, connectivity, and rugged computing continue to reshape the future of work for the billions of people who never sit behind a desk?