Tech Transformed

SaaS applications are the backbone of digital enterprises around the world. But with so many SaaS businesses out there, simply having a feature-rich product is no longer enough to keep your users happy and grow your business.

In an increasingly crowded SaaS market, a smooth, intuitive user experience is what sets SaaS products apart. Businesses not only need to craft an exceptional user experience (UX) but also a User Interface (UI) design that makes your UX as seamless as possible. 

But what does an effective UX and UI design even look like today? And how are emerging technologies like AI and machine learning transforming what users expect from a SaaS UX and UI design?

In this episode of the EM360 podcast, Matt Harris speaks to Jatin Leuva, CEO and UX Strategist at Tcules, to discuss:

• The current state of UX/UI design
• The challenges companies face in implementing solid UX/UI design 
• The emerging trends and technologies impacting the UX/UI space.

The cloud revolutionised how businesses operate, but managing dynamic, complex environments presents new and unique challenges.

While digital transformation has brought significant benefits, the reality is that organisations now require innovative solutions to effectively navigate intricate, hybrid, multi-cloud environments.

Evolven Software, driven by a mission to simplify complexity and mitigate risk, empowers large organisations to overcome the challenges of governing extensive hybrid ecosystems. By harnessing the power of AI/ML, Evolven enables a more secure, streamlined, and efficient cloud journey with fewer outages or compliance gaps.

In this episode of the EM360 Podcast, industry veteran Tom Croll, advisor at Lionfish Tech Advisors, speaks to Sasha Gilenson, Founder and CEO of Evolven Software, to discuss: 

• The current state of enterprise cloud architectures and the challenges in managing hybrid multi-cloud environments.
• Why managing risk in hybrid multi-cloud environments demands a new paradigm.
• The unique challenges large organizations face in maintaining visibility, control, and governance across their landscapes.
• How Evolven's AI/ML-driven solution empowers enterprises to overcome this complexity, enhance security, and optimize performance.

Intelligent document processing (IDP) is a technology-driven approach that automates document processing and extraction of valuable information.

While handling structured data is considerably straightforward, processing and analyzing unstructured data is laborious. IDP equips users with the ability to process a multitude of document types, including PDFs, spreadsheets, and Word documents, among others. 

IDP platforms offer a powerful solution that streamlines data extraction from these documents by eliminating the need for any manual intervention. The extracted data, when integrated, enables you to make reliable decisions and improve business efficiency.

In this episode of the EM360 Podcast, Analyst Christina Stathopoulos speaks to Jay Mishra, COO at Astera, to discuss:

• Traditional document processing and the problems it causes
• AI-powered solutions
• The future of document processing and data extraction

Find out more about Astera’s unified, no-code data management platform here.

From the rise of generative AI to the EU AI Act, it’s been a particularly explosive year in the AI and ML space.

With most industry surveys pointing to bringing in some form of AI as the biggest priority for companies looking to level up their tech stack in 2024 - what challenges and trends need to be addressed before creating and honing that MLOps strategy?

In this episode of the EM360 Podcast, Head of Content Matt Harris speaks to Yaron Haviv, Founder and CTO at Iguazio (recently acquired by McKinsey) as they discuss:

• The current AI landscape
• Implementing AI and ML - in the right way
• How scalable is MLOps?

Austin Kronz is the Director of Data Strategy at Atlan, a modern data workspace enabling better collaboration between diverse users like businesses, analysts and engineers - creating higher efficiency and agility in data projects. 

The current world of data and AI is fast-moving - particularly when it comes to empowering companies and data leaders to ensure they’re set up correctly. 

But what are some of the key trends that are really shaping what we’re seeing today? And how can you ensure that your data is ready for AI? 

In this episode of the EM360 Podcast, Matt Harris speaks to Austin as they discuss:

• Data mesh and improving the way teams work
• Ensuring your data is ready for AI
• Words of wisdom for data leaders

Companies are evolving their approaches to managing content collaboration lifecycles, integrating security measures, and ensuring compliance with industry standards.

The importance of enterprise file storage especially highlights a shift toward adopting standards from public cloud ecosystems and modernising on-premises applications.

In this episode of the EM360 Podcast, Analyst Zeus Kerravala speaks to Jason Dover, CPO at FileCloud, as they discuss:

• The world of enterprise file storage
• Content collaboration and security 
• Caring less about underlying infrastructure and more on surfacing content that meets end-user requests

Prof. Steven van Belleghem is an international speaker, EM360 partnered analyst and one of the world’s leading experts in customer experience.

He helps the likes of Disney, Booking.com and Microsoft to develop their CX strategies by incorporating the latest technologies. He is also a highly sought-after presenter and commentator, recently sharing a stage with Barack Obama.

In today’s episode of the EM360 Podcast, Head of Content Matt Harris speaks to Steven as they discuss:

• The customer experience landscape
• What the biggest companies in the world are looking at right now
• Building a customer-oriented company culture

Automated Security Validation. Involving tools, scripts and platforms to emulate true-to-life attacks, Automated Security Validation is a key part of assessing the readiness of the security infrastructure and guiding prioritized remediation. 

But how does this implementation of automation really work to empower human expertise? How does all of this relate to compliance? And what words of wisdom can be given for those looking to level up their security strategy in 2024?

In this episode of the EM360 Podcast, Analyst Jonathan Care speaks to Thomas Pore, Director of Product Marketing at Pentera, as they discuss:

• The pen-testing landscape
•  How important testing and validating are
• Empowering human expertise and remaining compliant

Generative AI is changing the world of customer service. 

From deflection and reducing agent headcount using virtual agents/chatbots, or using automation to reduce handle time and after-call work, a lot of the conversation about generative AI in the customer service space has been centred around cost reduction. 

But what are some of the more exciting, emerging use cases for AI in the space? And what key challenges can be solved?

In this episode of the EM360 Podcast, Analyst Zeus Kerravala speaks to Ping Wu, CEO at Cresta, to discuss:

• Improving experiences for the end customer
• How AI can transform your business
• Advice for large enterprises attempting to build these solutions in house

It seems like VPN products are consistently the initial access vectors for ransomware groups and targetted attacks. 

This was demonstrated in the recent Ivanti Connect Secure zero-day vulnerabilities, as well as Cisco when they admitted last year that Akira Ransomware was specifically targeting their VPNs.

But what is the real problem with VPNs - and are they vulnerable by design? How do they fit into wider security architectures and strategies? 

In this episode of the EM360 Podcast, Analyst Richard Stiennon speaks to Benny Lakunishok, Co-Founder and CEO of Zero Networks, to discuss:

• The problem with VPNs
• ‘Insecure by default’?
• ZTNA and remote access solutions