Tech Transformed

Thomas R Weaver is a tech entrepreneur and author of Artificial Wisdom, a new novel centred around whether AI might sacrifice certain human freedoms in the pursuit of saving humanity from itself.

Set in 2050, Artificial Wisdom’s vividly realised dystopia forces readers to grapple with hard-hitting questions about our relationship with AI, as well as the climate crisis and the price we’d be willing to pay for salvation. 

In this episode of the EM360 Podcast, Head of Content Matt Harris speaks to Thomas to discuss:

• Inspiration for Artificial Wisdom
• AI predictions and worst-case scenario
• Recent AI regulation and legislation

AI has become widely used in enterprise communications in the wake of successful launches of multiple LLMs and strides in natural language processing.

From customer support chatbots to automated email responses, the applications leverage new advancements in AI to enhance efficiency and user experience. 

But how close is AI to running all aspects of enterprise communications? How can you design a product well enough to replace the complexity of human interaction? Can AI every truly be trusted in the face of multiple ethical and legal considerations?

In this episode of the EM360 Podcast, Head of Content Matt Harris speaks to Micah Singer, CEO at Kurmi Software about:

• The current state of AI and communications
• How close AI is to taking over the comms space
• What AI holds in 2024 and beyond

What has been the impact of generative AI on CX and contact centers?

The recent hype cycle has redefined investment strategies, prompting companies to explore new AI use cases and uncover optimal starting points for implementation. Beyond technology adoption, organisations are strategically operationalising AI to drive transformative change in their operating models.

But how can companies get started, and where are they getting the best results? How do you even benchmark that success? And how can you use AI to improve the efficiency - and satisfaction - of your agents?

In this episode of the EM360 Podcast, Analyst Zeus Kerravala speaks to Devon Mychal, Head of Product Marketing at Cresta, as they discuss:

• How generative AI has impacted CX
• Where companies are getting the best results
• How AI empowers agents - and vice versa

Data access is a critical aspect of how businesses manage and leverage their data to drive decision-making. 

With large volumes of data from various sources, it’s important that enterprises have a strategy in place to make the accessing process faster and more efficient while remaining compliant, secure and accurate. 

In this episode of the EM360 Podcast, Christina Stathopoulos, Founder at Dare to Data speaks to Anthony Cosgrove MBE, Co-Founder at Harbr, to discuss:

• Data access challenges and pitfalls
• Facilitating business use cases with improved data access
• Advice for CDOs and data professionals 

Christina Stathopoulos is a leading voice in the data community, participating regularly as an international public speaker and educator in the field. 

Previously at Google and Waze, as well as Nielsen and SAS Institute, Christina is now the Founder of Dare to Data - a new start-up focused on helping businesses reach the next level in their data journey. 

In this episode of the EM360 Podcast, Head of Content Matt Harris speaks to Christina about:

• Important takeaways from 2023
• The rise of AI and data democratisation
• Predictions for the next 12 months in data

Jon Arnold is the Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of communications technologies on digital transformation.

A legendary voice in the communications community, Jon joins Head of Content Matt Harris on the EM360 Podcast today to give his predictions for the next 12 months and beyond.

They discuss:

• The dominance of Teams
• Generative AIs place in the communications ecosystem
• Is it time to look past UCaaS?

The data lakehouse has been quickly gaining popularity within the data management and analytics space. 

Combining elements of data lakes and data warehouses, the data lakehouse aims to address the challenges associated with both in a way which helps companies reach their data and business goals. 

• The state of the data lakehouse
• How an effective lakehouse strategy can be the key to digital transformation
• How data lakehouses empower business

OT security, or Operational Technology security, focuses on safeguarding industrial control systems, supervisory control and data acquisition (SCADA) systems, and other technologies that manage and automate operational processes. 

Unlike traditional IT security, which primarily deals with data and network protection, OT security is concerned with the safety and reliability of physical processes.

In this episode of the EM360 Podcast, Head of Content Matt Harris speaks to Daniel Bren, Co-Founder and CEO at Otorio, to discuss:

• OT security and how its importance is growing
• Why OT security is needed especially by critical infrastructures
• Empowering operational and security teams to manage digital risk

Telemetry data pipelines are designed to collect, process and transmit telemetry data from various sources towards a place where businesses can store, analyse and utilise it for better decision-making. 

Important for SREs, DevOps, ITOps, SecOps, DataOps and the wider tech professional, taking control of your telemetry data to address data challenges in a compliant and secure way should be a common goal for the modern business. 

In this episode of the EM360 Podcast, Analyst Kevin Petrie speaks to Tucker Callaway, CEO at Mezmo, to discuss:

• Understanding telemetry data pipelines
• Addressing data challenges with telemetry data
• Optimising performance and enhancing security with telemetry data

Using threat intelligence effectively in incident investigation is crucial for identifying, mitigating, and preventing cybersecurity threats. 

By integrating relevant threat intelligence feeds, security teams gain insights into the tactics, techniques, and procedures employed by malicious actors. This aids in swift detection and response to potential incidents.

In this episode of the EM360 Podcast, Analyst Richard Stiennon speaks to Richa Priyanka, Solutions Architect at Palo Alto Networks, to discuss:

• Role of threat hunting in SOC
• Typical threat intelligence feeds for incident investigation
• The future of threat hunting