TechBytes

In this TechBytes episode, Rob Grimes sits down with Dwight Rowe, Vice President of Information Technology at Duffy’s Sports Grill and IFBTA Central Florida Chapter Co-Chair, for a candid conversation about the evolving role of technology in hospitality. Dwight reflects on joining Duffy’s just before the pandemic, navigating cloud migration, supporting 28 corporate locations, and driving innovation in a sports-bar setting with 80+ screens and high customer expectations. They explore AI, handhelds, staffing insights, data security, and how operators can prepare for the next wave of digital transformation. A forward-looking discussion packed with real-world lessons for restaurant and retail technology leaders.

In this TechBytes spotlight, host Rob Grimes reconnects with Jon Kelly, Chief Revenue Officer of Mako Networks, for a deep dive into the technologies shaping retail and restaurant operations heading into 2026. Drawing on real-world data from thousands of locations, Jon explains the industry’s shift back to edge computing, the explosion of AI-driven applications, and the hidden costs operators overlook—from outdated POTS lines to siloed IoT connectivity. Together they explore consolidation, security, resiliency, and how Mako’s “Makoverse” ecosystem is simplifying how operators choose, manage, and secure their technology stacks. A forward-looking conversation for anyone planning next year’s tech strategy.

Discover how the restaurant and hospitality industries are evolving in the age of technology, outsourcing, and AI! In this special TechBytes Spotlight episode, we dive into Auxis' journey—now part of Grant Thornton—and unpack how their unique approach to shared services and business process outsourcing empowers brands for success. Learn how virtual operational audits, dedicated franchise support, and AI-driven solutions are transforming operations post-pandemic. Tune in for practical insights, innovative best practices, and strategic advice from industry experts, and see how building the right partnerships can elevate your business to the next level!

In this TechBytes episode, host Rob Grimes speaks with Billy’s Downtown Diner founder Billy Kounoupis, whose path through hospitality began at age 14 and was shaped by time spent in his father’s diner and later at Bob’s Big Boy. Billy shares how he built a fresh-focused, high-energy breakfast concept with strong culture powered by his philosophy— FACE: Focus, Attitude, Commitment & Ethics. Now franchising, he explains how technology, footprint efficiency, and entrepreneurial hiring fuel success. An inspiring story of resilience, purpose, and building a business that puts people first.

Step inside the future of hospitality tech with our exclusive podcast from the Hospitality Tech Expo in London! Join Rob Grimes as he interviews Ayesha Ansari, Product Director of AI and Analytics at Harri. Discover how AI and data analytics are transforming restaurants and hotels, from smarter scheduling and labor management to seamless guest experiences. Ayesha shares her journey from the front desk to leading innovative platforms, offering insights on industry trends, technology adoption, and the human touch behind digital solutions. Discover the story behind "Salli," an innovative AI platform revolutionizing employee communication, proactive scheduling, and operational efficiency. Don’t miss this lively discussion packed with real stories, practical tips, and bold predictions for the future of hospitality!

Get insider access to the world of restaurant finance, franchising, and innovation in this episode featuring John Hamburger, Founder of the Restaurant Finance Monitor and the Restaurant Finance & Development Conference (RFDC) - coming to LAs Vegas November 10-12. Discover the secrets behind the industry’s most influential event: who attends, what hot topics and surprise deals emerge, and how trends in technology, labor, and delivery are reshaping the future. From exclusive keynote speakers to in-depth operator-focused sessions, you’ll hear why this conference is a can’t-miss event for decision-makers, investors, and operators alike.

Join us for a special episode of the TechBytes podcast as Rob Grimes sits down with Manuel Valdes, CTO of GoTo Foods, at FS/TEC 2025 in Orlando. Discover how GoTo Foods is redefining the restaurant industry through digital transformation, unified platforms, and innovative technology. Manuel shares insights on operational efficiency, AI adoption, and the challenges of managing diverse brands. Whether you’re passionate about foodservice, tech, or business innovation, this episode offers a behind-the-scenes look at the future of restaurant technology and what it takes to stay ahead in a rapidly evolving industry.

Join us as Chris Demery, Chief Technology Officer at Blaze Pizza, shares his journey through the world of restaurant innovation at FS/TEC 2025. Discover how AI, automation, and guest-centric technology are transforming the pizza industry, and hear Chris’s unique perspective on blending operations with cutting-edge tech. From speed of service to the future of hospitality, this conversation is packed with insights for anyone passionate about food, tech, or business. Don’t miss out on the latest trends and real-world stories from one of the industry’s top leaders!

In this TechBytes Spotlight, host Rob Grimes speaks with Oliver Ostertag, General Manager of Operator Cloud at PAR Technology, about how AI, voice technology, and data-driven solutions are transforming the restaurant and retail industries. From PAR’s “better together” ecosystem of hardware, software, and services to their AI-powered platform CoachAI, Ostertag explains how operators can achieve smarter, faster, and more personalized customer experiences. Discover how PAR’s global, multi-vertical strategy is helping brands optimize labor, inventory, and loyalty—while preserving the human touch that defines hospitality. A must-listen for anyone shaping the future of food tech.

Dive into the cutting-edge world of Brazilian restaurant technology with Ricardo Bomeny, CEO of BFFC. In this TechBytes episode, explore how a pioneering burger chain is revolutionizing dining through robotics, AI, and innovative customer experiences. Discover how Bob's is transforming traditional restaurants with robotic milkshake makers, digital ordering kiosks, and smart food lockers. Learn how technology isn't replacing staff, but actually increasing restaurant productivity and creating new revenue streams. From franchising insights to technological innovation, this conversation reveals why Brazil is becoming a global hotspot for restaurant tech transformation. Get ready for a journey that will change how you think about foodservice!