TechBytes

In this episode of TechBytes, host Rob Grimes interviews David Roberts, the CIO of Cicis Pizza. They discuss the unique technology challenges of running a pizza buffet business, including managing inventory, labor, and the customer experience. David shares how Cicis is focused on building a strong data and loyalty platform to better serve their guests. He also touches on using AI for things like spam call prevention and fraud detection. Overall, the conversation highlights the complexities of technology in the restaurant industry and Cicis’ efforts to be a leader in this space.

Join us for a captivating conversation with Ron DiNella, Chief Financial Officer of Ascent Hospitality Management. Discover how this industry veteran has navigated the evolving landscape of the restaurant business, from his early days at Morton's Steakhouse to his current role overseeing iconic brands like Perkins and Huddle House. Gain insights into the role of technology in driving innovation, data-driven decision making, and adapting to changing consumer preferences. This episode offers a unique perspective from the C-suite, blending finance, operations, and the art of running successful restaurant concepts.

Join us for a deep dive from industry expert David Henkes of Technomic as he shares insights on the latest trends, from the rise of global restaurant chains to the surge in beverage innovation. Discover how automation and robotics are reshaping the back-of-house, and explore the challenges of adapting technology across diverse markets. This episode offers a unique perspective on the evolving landscape of foodservice, blending data-driven analysis with real-world observations. Don't miss this essential listen for anyone interested in the future of dining.

Join us for a captivating conversation with Dave Harris, Chief Technology Officer of Cooper's Hawk Winery and Restaurants. Discover how this industry veteran is leveraging his diverse background in hospitality, retail, and travel to drive innovation and enhance the customer experience. Explore the evolving role of technology in the restaurant industry and learn how Cooper's Hawk is staying ahead of the curve. This episode offers a unique perspective on the intersection of technology, customer loyalty, and the art of creating memorable dining experiences.

Join us for a tech-filled conversation with Potbelly Sandwich Works’ SVP and CIO, Jeff Douglas, as he shares insights on the evolving fast casual landscape. Discover how Potbelly is leveraging cutting-edge technology, data, and personalization to elevate the sandwich experience. Hear Jeff's perspectives on the convergence of FinTech and foodservice, the power of customer data, and innovative trends like AI integration and immersive experiences. This episode is a must-listen for any restaurant tech enthusiast looking to future-proof their business.

Get a sneak peek at the cutting-edge innovations set to take center stage at the upcoming NRF2025: Retail’s Big Show from January 12-14. Join us on TechBytes as we dive into the latest technology transforming the customer experience. From robotic pizza makers to smart condiment stations, this episode explores the convergence of retail and hospitality, uncovering the trends and technologies shaping the future of shopping and dining. Don't miss this insider's look at the must-see highlights of retail's biggest annual event.

Join Rob Grimes as he sits down with Chris Fletcher, CEO and founder of Tech on Toast, for an engaging conversation about the future of technology in hospitality. From the challenges of integrating multiple systems to the buzz around AI, this episode dives into the real-world tech solutions that are reshaping restaurants and hospitality businesses today.

Chris shares his unique insights on untangling tech for operators, simplifying processes, and why keeping it fun and innovative matters. They also explore exciting trends like surprise-and-delight loyalty programs, the evolving employee experience, and what’s next for 2025.

Whether you’re navigating integration headaches, curious about AI’s potential, or just looking to stay ahead of the curve, this episode is packed with actionable takeaways and forward-thinking ideas.

Tune in now to hear how technology is revolutionizing hospitality—and what it means for your business!

#HospitalityTech #FoodServiceInnovation #TechTrends #HospitalityLeadership #InnovationInAction #TechOnToast

Join us for an engaging conversation with Maruoko Sam-Agwor, Manager of New Restaurant Installations at Chipotle, as he shares his expertise in the evolving world of restaurant technology. A seasoned industry leader, Maruoko discusses Columbus, Ohio’s emergence as a hub for culinary and tech innovation, fueled by a diverse talent pool and its role as a testing ground for new ideas.

He provides an inside look at his ambitious goal of opening 311 Chipotle restaurants this year while highlighting industry advancements from leaders like Shake Shack and Chick-fil-A. Maruoko dives into the “buy versus build” debate and emerging technologies, including AI and data governance, all while emphasizing the importance of preserving the human touch. Don’t miss this insightful episode on the future of restaurant tech!

The food and hospitality industries are embracing a digital revolution, and Informa Markets offers an insider’s perspective. From the FHA-HoReCa and FSTEC Asia trade events in Singapore, Fraser Hawkes and Janice Lee explore cutting-edge innovations like robotic kitchens, AI-powered restaurant tools, and VR dining. Discover how emerging technologies like AI and IoT are reshaping business models and enhancing customer experiences. Whether you’re in the industry or just curious about the future of food and hospitality, this podcast is your guide to the tech-driven transformation redefining the way we eat, drink, and connect. Don’t miss this fascinating look ahead!

Join host Rob Grimes as he dives into the evolving role of technology in the restaurant industry with Richard del Valle, CIO of Bojangles’ Restaurants, Inc. In this insightful conversation, Richard shares his unique journey from operations to IT leadership and how his diverse experience informs his approach to innovation. Discover how Bojangles is blending cutting-edge technology like AI-powered drive-thru assistants with its signature Southern hospitality. Richard also explores trends like automated food prep, ghost kitchens, and license plate-based payment systems, offering a pragmatic view of tech’s role in enhancing customer experience while preserving brand identity. Don’t miss this must-listen episode!