The restaurant industry is embracing technological advancements, with AI and personalization leading the way. Mitesh Gala of Altametrics highlights the development of AI-powered systems for data analysis and the increasing use of personalized experiences in restaurants. While technology offers cost-cutting opportunities, Gala emphasizes the importance of using it to improve worker productivity and compensation. He advises independent restaurants to focus on product quality and customer service while adapting to changing consumer preferences for convenience and value. Ultimately, the goal is to leverage technology to enhance the human element in restaurants, creating better experiences for customers and employees alike.

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