How do you build and scale digital innovation inside a 170-year-old company?
Luke Gebb, EVP of Global Innovation at American Express, joins Peter High to share how Amex Digital Labs brings emerging technologies to market through a disciplined stage-gate process.
Gebb outlines how his team incubates and graduates products that become core to Amex’s customer experience—from peer-to-peer payments to blockchain-based travel rewards. He also shares lessons in navigating cross-functional execution, partnering with big tech, and launching products customers actually use.
Amex’s stage-gate innovation modelScaling peer-to-peer payments via PayPal/VenmoBuilding customer-centric discovery tools with GenAIPassport: Using NFTs to enhance travel experienceCollaborating across engineering, legal, and complianceDiscount your AI ROI because mileage always varies