TeleCastPH

In this episode of TelecastPH, host Jeff Thompson explores the strategic move of offshore outsourcing and how it can help businesses not only survive but thrive during a recession. 

Amid economic hardships and challenges, smart business leaders understand the importance of maintaining exceptional customer experience and maximizing efficiency to stay ahead of the competition. 

Jeff delves into the advantages of outsourcing during tough times, such as significant cost savings, increased productivity, and the ability to strategically allocate resources. He addresses common objections and fears about outsourcing, highlighting the availability of tools and platforms for effective communication and quality control.

Jeff also emphasizes the value of partnering with an ISO-certified outsourcing provider like TeleworkPH, ensuring data protection, ethical standards, and cost-effective solutions. By outsourcing critical functions to experienced specialists, businesses can expand their customer base and access new markets. Despite the risks, choosing the right outsourcing partner can lead to success even in uncertain times. 

So, if you're a business owner looking to navigate a recession strategically and maintain exceptional customer satisfaction, this episode is a must-listen. Tune in to discover how offshore outsourcing can be your ticket to success.

To find out more about TeleworkPH and their affordable alternative staffing solutions, visit their website at https://www.teleworkph.com/.

You can also connect with Jeff Thompson on LinkedIn at https://www.linkedin.com/in/jeffthompsontwph/

Follow TeleworkPH on social media for more great content and business insights:

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In this episode of TelecastPH, host Jeff Thompson discusses the significance of ISO certification when selecting a company to partner with for business growth and success. 

ISO certification is an internationally recognized standard for quality management, demonstrating that a company meets the highest standards of quality, safety, and reliability in their products and services. Jeff explains why partnering with an ISO certified company is crucial and highlights the journey of TeleworkPH towards ISO certification.

Key Takeaways

• Why ISO certification matters and how it can assure high-quality products and services, efficient processes, and strong customer satisfaction.
• Telework PH's journey to ISO certification, including the evaluation of their quality management system, implementation of a continuous improvement process, and establishment of clear policies and procedures.
• What ISO certification means for Telework PH's clients, and how it ensures a dedicated commitment to quality and excellence, continuous improvement, and a framework for identifying and making necessary changes to deliver the highest quality work.
• The benefits of partnering with an ISO certified company, including an added level of assurance, improved quality, cost savings, improved reputation, increased customer satisfaction and loyalty, and regulatory compliance.
• The return on investment (ROI) of partnering with an ISO certified company, with examples of cost savings, increased revenue, and avoiding legal or regulatory issues.

If you're a business owner or decision maker looking to partner with a company that values quality and excellence, this episode is for you. Tune in to learn why ISO certification is a must-have for any business and how Telework PH is striving towards achieving it.

 find out more about Telework PH and about our affordable alternative staffing solutions hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn: https://bit.ly/35cXzS0

Follow us for more great content and business insights:

Facebook: https://www.facebook.com/teleworkph
Instagram: https://www.instagram.com/teleworkph_osi/
LinkedIn: https://www.linkedin.com/company/teleworkph/
Youtube: https://www.youtube.com/@TelecastPHPodcast
Pinterest: https://www.pinterest.ph/TeleworkPH/
TikTok: https://www.tiktok.com/@teleworkph

Inflation and rising energy costs are forcing many companies to find ways to cut corners and stay in business. 

In fact, if you watch the recent projections, it may be getting worse before it gets better. 

With looming memories of the pandemic, fear and uncertainty may be tempting many business leaders to start reducing support staff or even shortening customer service operating hours to cut costs. 

But what will that do to the customer experience? How will your loyal customers react?

Listen to this episode of Telecast PH and discover how that brand loyalty you worked so hard to achieve from your customers may work against you in times of inflation and even recession. And why…

Then discover what can be done to prevent losing good, loyal customers forever…and still operate at a lower cost and higher margins.

Your customers will thank you for listening!

To find out more about Telework PH and about our affordable alternative staffing solutions hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn: https://bit.ly/35cXzS0

Make sure to follow this podcast for more on how you can enhance your customer experience!

There are so many ways to improve efficiency in a company’s operations. Reviewing processes, finding leaks, and even consolidating department tasks can help, but isn’t there an even more effective way?

Yes there is. Through outsourcing some of the non-core aspects to the experts. Those that focus and specialize in one specific area, like customer support, can deliver a streamlined experience to customers with less hassle and yes, less overhead.

But if you think outsourcing is only a way to cut costs then you’ll want t listen to this episode. Find out here how any company can improve efficiency through outsourcing.

Thanks for listening. To find out more about Telework PH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn: https://bit.ly/35cXzS0

Make sure to follow this podcast for more on how you can enhance your customer experience!

Keeping customers engaged with a brand can have many moving parts.

It can seem like an enigma wrapped up in a riddle trying to figure out new and exciting ways to make sure customers stay loyal and tell their friends all about how good they feel about the choice to use this product or service.

..and sometimes in that search the simplest and most basic tweaks can get overlooked and forgotten about.

In this episode we take a look at the Art of Writing Customer Support emails and how this basic conversational communication can set the entire atmosphere for how customers will see the rest of their experience with a brand.

Thanks for listening. To find out more about Telework PH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn: https://bit.ly/35cXzS0

Make sure to follow this podcast for more on how you can enhance your customer experience!

If there's one thing customers in 2022 hate — t's waiting for a resolution to their support issues.

Playing an endless game of email tag because they lead a busy life and aren't available during support hours can be the deciding factor in leaving your brand for the competition.

Customer Experience is the new battleground where companies compete, and if your company or support staff is making your customers wait, then you need to look into other solutions.

They won't stand for it for too long.

So why are customers so impatient these days? And how can you make the changes to meet their demands?

Listen to this episode to find out!

Thanks for listening. To find out more about Telework PH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn: https://bit.ly/35cXzS0

Make sure to follow this podcast for more on how you can enhance your customer experience!

If there's one thing that the pandemic taught us it's that people like interaction with other people. Those that were forced into lockdown and quarantine situations who weren't able to work from home and actually communicate with people on the outside world on a regular basis, struggled because they missed that one element that really keeps us sane and that's human interaction

The same can be said about the customer experience and using chatbots and other automations when it comes to customer support. You cannot give your customers an exceptional experience by throwing chatbots and artificial intelligence at them to replace a live person when they have a serious or more complex issue. They want that human touch to feel reassurance…

Sure, they seemed like a great idea in the beginning as a way to streamline the customer experience and cut costs

...but was it really just a wolf in sheep’s clothing ?

And we're seeing now how chatbots are on a steady decline  yet there are a lot of companies that are still holding on to them- trying desperately to make them work

If you're using chatbots as the main foundation for your customer support or thinking about it- you wanna listen to this episode because it might not be the chat bot itself- but what the chat bot represents that could end up driving your customers away

Thanks for listening. To find out more about Telework PH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn: https://bit.ly/35cXzS0

Make sure to follow this podcast for more on how you can enhance your customer experience!

Did you know that 92% of your potential customers are simply unaffected by your marketing?

In this episode we explore how providing an exceptional customer experience can help reduce marketing costs AND reach those customers your marketing team can't.

Listen in and discover the one key reason why your marketing doesn't seem to resonate with the customers you are trying to attract — and what you can do to change that!

Thanks for listening. To find out more about Telework PH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn: https://bit.ly/35cXzS0

Make sure to follow this podcast for more on how you can enhance your customer experience!

Here’s a quick brand loyalty test. Who do you prefer? Ant Man or Atom? Captain Marvel or Superman? And the ultimate choice: Iron Man or Batman?

Chances are you most likely have a preference. Or an obsession? The point is, comic book fans in general tend to stay loyal to their brand. 

Both DC and Marvel have reached a point in brand loyalty where neither of them have to chase after fans. They don’t have to say “please watch our movies and buy our merch”  They simply say “Here’s the movie you’ve been waiting for!”

Ok, ok so maybe comic books can’t compare to what you are offering. Wouldn’t it be awesome to have such brand loyalty? How did they or any company with great brand loyalty get to that level?

We'll take a look at what it takes to achieve superior brand loyalty and how providing an amazing customer experience can ensure you keep it!

Thanks for listening. To find out more about TeleworkPH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn: https://bit.ly/35cXzS0

Love 'em or hate 'em, CSAT surveys are one of the fastest ways to get feedback from a customer after a support interaction. 

CSATS allow the customer to numerically rate, in most cases, the interaction and experience they had while their support issue was resolved. 

But are you asking the right questions on your CSAT surveys? Do you know what they are actually telling you? 

In this episode of TelecastPH, we take a quick look at customer support CSAT surveys and the questions they should and should not be asking. Also, we'll talk about ways to increase the customers response rate. Make those CSAT surveys do their job!

Thanks for listening. To find out more about TeleworkPH and about our affordable alterative staffing solutions hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn: https://bit.ly/35cXzS0