Telecom Reseller / Technology Reseller News

24x7 Advantage Spins Up Customer Support that an MSP was able to offer a client in need

Michelle Fiegehen of 24x7 Advantage is back this week, this time with a case study. In the previous podcasts we heard about SOC, outsourcing and more. This time we hear how customer service could be something an MSP could offer as a resale offering. Michelle’s company has deep resources that can spin up a curated service, where the MSP simply had to walk their client over to a new white labeled customer service program, that replaced a troubled vendor, and created a friction free win for the MSP.

Visit www.24x7advantage.com

Save money. Make money. Save time. These are the three big reasons most businesses buy a product, a service or even hire a person. Sometimes hidden behind those big three is productivity. Teams is being adopted by organizations, and Momentum not only wanted to help their clients do Teams, but to do Teams better. Too realize productivity. In this podcast Rick Garcia of Momentum shares with us his journey, as a founder of G12, and now, through Momentum’s acquisition of G12, a part of Momentum’s quest to help companies get the most from Teams. “Our job really is to communicate with the enterprises, to communicate with businesses, share with them what Microsoft Teams is capable of. We've got a plethora of UC platforms as well, but Microsoft Teams right now, if you look at it from a productivity perspective, cost perspective, and just feature tool set, this is quite impressive.”

Visit https://gomomentum.com/

“It's really the spirited discussion around connectivity solutions that's going to drive value for viewers,” says Lauren Malhiot, Director of Product-Led Growth and Technical Marketing at Massive Networks. “The audience can expect us to touch on the things that have been on their mind lately, including edge computing, AI's impact on networking, and where the networking industry is headed.”

According to Lauren, “Massive Networks is bringing together some of the most knowledgeable networking experts all in one place, which means we have so many different viewpoints colliding to give you the most well-rounded view of the industry. We'll be talking about everything from downtime concerns to hidden costs of connectivity. Combine that with our Rebel Alliance theme, and it's going to be a good time all-around.”

The panel includes, Mark Thiele, Lauren Malhoit, Kevin Flake, James Coberly, Joe Onisick, and Robert P Boles.

Learn more https://www.linkedin.com/events/7186766329016647680/comments/

In a leaner environment, optimization matters

“This is a game of workflow automation and data.” says CEO & Co-Founder Dennis Thankachan as he discusses telecom vendor management and network cost optimization “And when it comes to workflow automation and data, computers will do this job better than my brain and a pen and paper can. And that's the whole thesis we've undergone with Lightyear.”

Lightyear returns to the TR podcast to discuss the latest enhancements to their rapidly growing software, launched in 2019. In just 10 minutes, CEO & Co-Founder Dennis Thankachan, covers new product releases that systematically identify enterprise network cost optimization opportunities. Plus, get a glimpse of these features in action with a quick walkthrough of the product.

Topics include the Network Inventory Manager, Bill Consolidation, and the Lightyear API.

Resources:

Explore more in Lightyear's Upcoming Webinar: Diving into the Latest Product Releases

Learn more at https://lightyear.ai/

Read more from Dennis Thankachan

“One thing I learned is our industry sometimes treats our customers very poorly, especially in the aspect of service,” says Dean Simon. “You know, usually when you call into a service of a large provider, you have a minimum hold of 30 minutes to 45 minutes. You get transferred around a few times, and then finally you're talking to somebody and it's an offshore, you know, support person when you have those challenges of communication. So, you spend half of your time on hold, you know, waiting for technology support than actually getting things done. And that's the one thing I wanted to change with line one. I want it to be more of a boutique service provider to our customers to where they can instantly get service on demand 24/7 without that hold time.”

In this podcast we learn how Dean took those observations and that determination to make a change. Dean outlines how LineOne is different.

Visit https://line.one/

Everyone has been to one of those conferences where advice on marketing has been offered. Sticky. Relevant. Brand. Many in our community of MSPs and Channels take or make some small steps, but soon the weight of the needs of the day crowds in. However, in this podcast we learn how being both an indispensable and future ready brand has a new urgency. Faced with service price deflation and AI, Mitch Duckler says that establishing brand difference and brand indispensability, is more pressing than ever. Mitch offers a broad overview of the challenge and begins a discussion on the way forward. Mitch offers two books on the topic and offer consultation services. He has worked for household brands, including Coca-Cola and Univeler.

Visit www.fullsurge.com

“Phound is a little play on words,” says David Erickson. “It's a mixture of being carrier found and phone, obviously. And the idea behind it is that we used to have phone books. We used to have directories, and now everybody kind of would rather hide their phone number and I think the idea with found is that we're a permission-based carrier meaning you have to ask for permission to call people and so people are more likely to want to get found right and then allow for contact on their terms with the people that find them and so we're going back to the idea of having a directory of phone book you know but the ability to kind of lock down my communications and only allow through the people that I want to allow through.”

You might have encountered David before, as the founder of freeconferencecall.com (www.freeconferencecall.com ). Now David is back, solving he next big problem: the need to update a communication system invented in an era of printed directories and rotary dials. Now a permission based system, familiar to the era of social media, can be achieved for the first means of reaching people, in real time.

Visit https://www.phound.app/

In this podcast you'll learn more about:

How AVOXI Cloud Service (new, integrated software and support) improves global voice delivery for the enterprise.

Trends in contact center voice and why voice is more important than ever to customers.

AI's impact on contact center voice and operational efficiency.

AVOXI (www.avoxi.com) delivers a new generation of international cloud voice solutions to companies that need to easily connect and converse with customers. With unmatched global coverage and number types and a software platform that provides visibility and intelligence to manage voice service like never before, AVOXI’s 5,000+ clients use voice to more effectively serve and sell to customers as part of a modern contact center approach. AVOXI’s global team of cloud voice experts prides itself on ensuring clients receive the highest level of service possible - anywhere and anytime.

Recently, Trustifi, the premier provider of AI- and cloud-based email cyber security solutions, announced it is launching a new Email Security Awareness training module, a threat simulation tool that MSPs can offer to their end-customers. The module helps train network users to recognize and avoid phishing attacks, then goes a step further to provide actionable strategies, analytics, and reports that help administrators evaluate the module’s results and enhance the protection of their networks. The Email Security Awareness tool identifies users who are most vulnerable to phishing attempts, allowing IT administrators to apply warning banners and training strategies to users who fall prey to the program’s mock phishing attacks. The module and its campaigns can be conducted by the end-users’ IT department, or by the managing MSP itself, depending on the customer/MSP business model. Information on the Email Security Awareness Module can be found here.

Zack Schwartz

In this podcast, Zack Schwartz, Vice President - Strategic Partnerships, discusses this new tool and opportunity for the MSP community.

Trustifi is a cybersecurity firm featuring solutions delivered on a software-as-a-service platform including sophisticated AI-driven tools. Trustifi leads the market with the easiest-to-use and deploy email security products providing both inbound and outbound email security from a single vendor. The most valuable asset to any organization, other than its employees, is the data contained in its email, and Trustifi’s key objective is keeping clients’ data, reputations, and brands safe from all threats related to email. With Trustifi’s Inbound Shield, Data Loss Prevention, Account Takeover Protection, and Email Encryption, clients are always one step ahead of attackers. www.trustifi.com

Follow Trustifi: Twitter, LinkedIn, and Facebook.

Douglas McKee, Executive Director, Threat Research at SonicWall, recently evaluated the company’s telemetry data and found the most widespread network attacks to small businesses (SMBs) today are older vulnerabilities. In light of this data, prioritization is a critically important factor for today’s CISOs who are asked to manage and prioritize risk. In this podcast, Douglas will talk about:

The Top 5 threats impacting SMBs today and how old they are

The methodology used to assemble this data

How to prioritize those threats

The importance of ongoing patch management

The tactics used by attackers

How SMBs can better utilize MSPs to help develop a better security posture

About SonicWall Capture Labs

SonicWall Capture Labs threat researchers gather, analyze and vet cross-vector threat information from the SonicWall Capture Threat network, consisting of global devices and resources, including more than 1 million security sensors in nearly 215 countries and territories. SonicWall Capture Labs, which pioneered the use of artificial intelligence for threat research and protection over a decade ago, performs rigorous testing and evaluation on this data, establishes reputation scores for email senders and content, and identifies new threats in real-time.

About SonicWall

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides seamless protection against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.