Telecom Reseller / Technology Reseller News

How collaboration is going to be sold, promoted, ingested, service supported by firms in the coming years

“Change doesn't just knock on the door,” says Janet Schijns, JS Group, CEO. “It practically demolishes the door to make its grand entrance. And the next few years, we're going to ramp up even that pace of change we've all become used to in the industry. AI is the new workforce, automating everything from customer service to network optimization and bringing rapid innovation to our space with varying impacts. Channel partners, even competitors creating integrated solutions that offer more value to end users. And then on top of that, partners working with partners, working with partners, working with partners is now the norm. And with all that innovation, in AI and in collab, there's a laser focus also on security…”

“I'm going to be sharing our proprietary research on how collaboration is going to be sold, promoted, ingested, service supported by firms in the coming years amidst all this change.” In this podcast, catch a look at the future and catch a look at this special content to be offered at this week’s conference. “Nobody's talking about the vendor's brand anymore. They're talking about the experience for the customer and many times their own brand.”

Visit www.jsgnow.com

Alan Rihm is LIVE this week at Cloud Connections 2024

“People can be your biggest competitive advantage,” says Alan Rihm, Fall Forward CEO and Co-Founder. “Or you can waste a lot of time and have a huge amount of turnover and a lot of disgruntled.” In the creative storm of the cloud communications industry, Rihm reminds is, in this brief podcast that organizations are as defined by their people, their talent, and how that talent led, as by the services and products they offer. The two tracks run side by side. Rihm tells us that our technology might be radically different just two or three years from now. But the company culture is also a thing in motion. Will your team look forward, each day to coming to work, to doing the actual work? Will be inspired to see new things in the new technologies?  Or will a poor culture make the least of the most advanced innovations. “We're all about trying to help leaders leverage technology to get the most out of their team.”

Alan is joined by Dave Gilbert, Cloud Evangelist at Cavemen Investments LLC. Both Dave and Alan have led organizations up through stages from beginnings, take off to an eventual successful sale. They have seen the seasons of technological changes and the continuity of the human element: the need for the CEO to build a special culture. Alan Rihm and Dave Gilbert are LIVE at Cloud Connections 2024. Today Alan leads fall Forum, helping startups with a venture studio.

Visit www.fallforward.com

CCA CPaaSAA CPaaS Special Podcast, Cloud Connections 2024

“AI is synonymous with CPaaS in how it gets deployed in the organization when it comes to anything communications related", Kevin Nethercott of the CPaaS Acceleration Alliance. This week, the Cloud Connections 2024 Conference will offer a panel labeled "Unlocking Revenue Streams: Seizing the CPaaS Advantage" and a second panel called "UCaaS, CCaaS, CPaaS, Security: Crafting the Ultimate Collaboration Suite for Revenue Growth". CPaaS will be a major topic at the event. According to Nethercott, AI and CPaaS, go together. “They're absolutely kind of kindred spirits of a sort. It's hard to do one without the other. And we're seeing global deployments of it in front of contact centers, in front of CCAS. And so, it really is converging everything down to the user. And that's why we really like to focus on the user experience as the critical element of what this technology can be used for.”

Last year, CPaaS and AI had a kind of wonder appeal. This year, we are seeing practical applications, what Nethercott describes as commercialization. In this short podcast we learn how those dots are linking up: CPaaS can be deployed to solve customer challenges, and to create revenue. Looking into these opportunities will be a big part of this week’s event.

Visit www.cpaasaa.com

“How do you integrate with all the different platforms, whether it's Teams and Zoom and all the other options? How do you bring a cellular or mobile option to a UC provider? Those kinds of things are really important changes that are coming to unified communication providers, collaboration providers.” Mark Lindsey of ECG will be exhibiting answers to these challenges at Cloud Connections 2024. “We're talking about how to integrate in new members of the engineering team to help build those products out and make those kind of new product ideas a reality.”

Mark sees the CCA’s annual conference as a place for people share fresh thinking on challenges, learn about new opportunities and come together to build a stronger industry. “It's a great show because the people there are really talking about a lot of new ideas, kind of what's around the bend, around the corner things. Mark also notes how CCA’s event looks at the interface between products, services, innovations, with public policy, regulation, and the law.

Visit www.ecg.co

“Increasingly, people are deskless,” says Lee Essex of Tango Networks. “They're hybrid workers. They work from home, they're out in the field, or they just don't have an office anymore.” In this short podcast, Lee previews his coming talk at the Cloud Connections event. “I'm here to help you solve problems. From this point of views, let's just have a chat. You know, you've got a problem, you've got an inquisitive mind, or you want to explore something. Let's do that. Let's have some fun with the session.” Lee will be participating in the Cloud Mobility Revolution: Revealing the Power of Mobile Connectivity session.

Lee also tells us about what he and his team at Tango Networks do. “We've done this with a lot of the major UC providers, but recently in the past 18 months to two years, we've been focusing a lot of our work with what I would call the industry leaders for a number of reasons, Microsoft, and Cisco. But we are all about working with those vendors to produce a native mobile experience for their subscribers. And when I say a native mobile experience, it's probably worth me taking just a few minutes to explain why.” Watch this shot podcast and learn about Tango. Attend this session to.

Visit https://tango-networks.com/

Glacier Consulting helps organizations with R2, ISO 27001, ASCDI Podcast, We have a niche in R2

“We are a business development consulting company,” says Michael Hutchcraft of Glacier Consulting. “We have a niche in R2 and the related certifications management system certifications, so we're we are heavily involved in used electronics, whether we're talking mobile phones, laptops, tablets, or wearables like watches.” Glacier helps their clients implement maintain and build management systems required to offer these certified services. “I do R2 about 50 to 60 hours a week. It is my specialty. It's my passion of what I work in.” Hutchcraft explains how he helps his clients make the most of opportunities in front of them, while doing the right thing, by keeping many products in service and avoiding landfill.

Glacier Consulting is a new member of the ASCDI. In this initial podcast, we learn about Glacier Consulting and how Glacier Consulting is already partnering with the ASCDI community. We also learn about the company’s offerings to the larger IT community.

“ASCDI offers so many things. We could probably have a podcast just on what that offers,” adds Hutchcraft.  In keeping with long standing ASCDI community traditions, Hutchcraft tells us that his door is always open to other members.

Visit https://glaciercs.com/

ASCDI News

Glacier Consulting helps R2 ISO 27001

“Most of the customer base is coming to you over the open Internet or, in some cases, dedicated Internet, that, in addition to the fact that you don't have visibility on the customer's LAN routinely, causes issues,” says Paul Buss, of Reply Cloud. “What we try to solve is reducing the amount of time that a provider is spending in answering performance questions about LANs and firewalls. and wide area networks and other ISPs that the customer's chosen to reach you through as a channel and bring that to light.”

Reply Cloud is a service assurance platform, a member of the Cloud Communications Alliance and an exhibitor at the upcoming Cloud Connections Conference. Buss tells us how Reply Cloud partner with companies, such as the CCA members in a very seamless way, and with white label programs.

In this podcast, Buss offers a real-world example, with slides, of Reply Cloud in action.

Visit https://www.replycloud.io/

Jonathan Marashlian will be speaking at the Cloud Connections Conference

“What California is doing is it's undertaken a rulemaking proceeding to determine whether or not there are different types of voice -over IP service that require a more stringent degree of regulation,” says Jonathan Marashlian. Marashlian is a member of the CCA's Government Affairs Committee that carefully monitors legal regulatory issues in the US, UK, EU and elsewhere, as part of the CCA’s effort to look out for the best interested on the cloud communications industry and the industry’s millions of customers. “Regulation that may impose market entry requirements like licensing might require them to get surety bonds, may even impose transfer of control obligations on certain types of voiceover IP providers.” He cautions that a single state can cause a “snowball effect”.

In this podcast, Marashlian gives us a quick update on this and several other hot topics that may, or may already, be impacting cloud communications companies. We get a glimpse of some of the news, on the legal front, that will be discussed at the upcoming Cloud Connections Conference: spam, robocalling, fraud, STIR/SHAKEN, “…call it the whole ecosystem of cracking down on us, bad traffic, bad calls, telemarketing calls.”

Marashlian is a telecommunications attorney, and a managing partner Marashlian & Donahue, PLLC, The CommLaw Group https://commlawgroup.com/  and The Commpliance Group  https://thecompliancesquare.com/

Unwanted robocalls and text messages plague the PSTN, wasting time and potentially leading to scams. While the STIR/SHAKEN and Campaign Registry frameworks promise a solution, incomplete and onerous implementation leaves us vulnerable. This podcast dives into the fight against illegal robocalling/texting and spoofing. We'll explore the limitations of STIR/SHAKEN and the TCR, discuss the need for a strong caller name labeling system, and how regulators and the industry can work together to finally silence these unwanted calls.

Visit www.telnetww.com

Wildix integration with the new Apple Vision Pro VR headset

Wildix recently announced the launch of the revolutionary AI-powered solution, x-hoppers, tailored for the retail sector. This revolutionary tool harnesses AI to transform staff-customer dynamics. From AI-driven theft detection to real-time incident response, coupled with an AI assistant for instantaneous product information, x-hoppers is set to revolutionize the retail communication landscape. In this podcast, Wildix’s Tim Truelove brings u up to date on a set of differentiating products that Wildix is offering to its partner community. Among these are Wildix’s integration with the new Apple Vision Pro VR headset.

Tim discusses revolutionizing Sales with AI-Driven Communication - x-bees, a pioneering AI-enhanced sales communication tool. This platform stands as a testament to how AI can elevate sales interactions to new heights. It offers real-time AI support, delivering live feedback, insightful analytics, and strategic managerial interventions. This fusion of technology and human expertise is engineered to amplify sales productivity and deepen customer relationships. x-bees now more AI-fueled offers more features available, including real-time transcription services for instant speech-to-text conversion and seamless saving of summaries and transcriptions directly into CRM systems. We also learn about new phones with new features for a changed workspace and a changed workforce.

Visit www.wildix.com